Disk Library for mainframe DLm2500

Dell has a Customer Replaceable Unit (CRU) program for many of our hardware systems. The CRU program allows customers to replace designated hardware components. For a list of the hardware components that are designated as CRU for a specific hardware system, go to the Dell Warranty and Maintenance Page.

A DLm command issued through System Manager may return the message "Could Not Run Command on VTEn" if execution exceeds 60 seconds.

Explore the Dell End of Service Life (EOSL) and End of Life (EOL) list for converged infrastructure, storage, and storage networking products. Access End-of-Life documents for hardware, software, and firmware release and service dates

How to find the serial number, product ID, or Product Serial Number Tag (PSNT) that is required to open a service request or support case for Dell Storage and Data Protection hardware products.

Technical documents and videos produced by Dell Technologies

This article provides links to several Dell Community pages.

All the masking view information is visible in SYMCLI. The customer is unable to see the masking view information for all local arrays. Within Unisphere, none of the array masking view details are visible.

Intermittent failures saving a file in a username expanded home directory when the computer account also connects to the share but cannot find the file.

Explains how to enable SNMP notifications in Unisphere for VMAX, configure the ViPR Storage Resource Manager (SRM) server IP and port, select alert severity, and activate the alert policy.

When PowerPath for Windows version 6.1 is installed on Windows Server 2016, validation alerts indicate many drivers have dates earlier than the OS, because the PowerPath release predates the OS.

This article explains how to assign an Initial Company Administrator.

This KB article outlines how to zone WAN-COM ports on a single engine VPlex Metro

This article provides guidance on updating customer data on the Service Requests (SRs) or accounts. It outlines what changes can be made by customers and the account team, as well as steps for modifying information and setting up Service Request notifications.

DLm utilities are bundled for download and assigned as a 2.xx Version number. However, within each bundle the utilities are assigned version numbers different than the bundle number. The table contained within will show the module levels within each bundle release. NOTE: The 2.xx Utilities Level bundle includes the Utilities Library, the REXX Library, the SAMPLIBU Library, and the SAMPLIBC Library. Additional libraries; SAMPLIBA, REXXAUTC, REXXCMD (replacing the REXX library), have been added in later 2.x.x.

A code issue affecting DLm mainframe utilities prior to version 2.7.0.1 may expose systems to risk under specific conditions. The issue is resolved in version 2.7.0.1.

DLm2500 Health check returns the message: Cannot check VTE 1: API call has not returned any data.

Numerous DLm0642E messages during DLm ERASE activity at DLm code level 5.4.0.0 may cause threads to stop responding, requiring a restart of the Virtuent application. Issue is fixed in DLm 5.4.0.1 and later code.

This article explains how to promote Company Administrators.

A tape that is created with either an explicit retention period of zero days or with no retention period specified, using a DLm Device with Data Domain Retention Lock (DDRL). The request is not honored by the DLm solution, and instead, a longer retention period is applied depending upon the storage retention lock dates specified.

This article explains Dell guidelines on company administrator assignment.

An unexpected reboot of the VTE may occur, typically generating a ConnectHome event (DLmV0199E) and a core dump. This issue has been observed in DLm 5.5.0.4 Hotfix 2, and may also affect DLm 5.5.0.4 Hotfix 1.

Unisphere for VMAX: Server-0 component fails to initialize and shuts down.

During installation of host-based Unisphere, a postgres user and group is created, and this error message is seen: "Unisphere for VMAX Configuration Error. Installation will be aborted. SMAS Database timeout cannot be started"

High count of DLm0316E messages issued to DLm log or DLMHOST or both and coincident with mainframe system IPL.

How to use DLMSCR with Control-M Tape

DLm: vtd application time is not synced to DLm VTE time

DLm users may require working with temporary volumes or for other reasons require deleting tapes from the DLm. This can be achieved with a special run of DLMSCR.

How to handle DLm517E during the scratching, unscratching, or erasing process.

Error message "Failed to find a key related to the certificate" received when uploading server certificate PEM file using DLm System Manager (DSM).

Dial home notification for: DLmV0198E: Get SEL Info command failed.