PowerProtect Software

This article provides curated links to Dell PowerProtect Data Manager product documentation, videos, and information including deployment, configuration, administration, and disaster recovery.

After a reboot, Windows non-clustered devices were not coming online when using PowerShell to online the devices. Coincidentally, the AppSync plugin was recently installed.

PowerProtect Data Manager Transparent Snapshots over Transparent Snapshot Data Mover (TSDM) backup would have periodical slowness with big data changes. DD reduction observed between 90-99%.

Unable to replace certificates in PowerProtect Data Manager using UI or CLI.

Oracle disaster recovery in UI failed to restore spfile with Oracle 11gR2.

There have been reported issues with scheduled backups when using PowerProtect Data Manager with Oracle database backup. However, ad-hoc manual backups are working without any issues. The root cause has been identified as an empty section in the addon.cfg file ([]), which is a result of the getInstallOracleSidUser() function not handling the output of a specific command correctly.

Fails to create storage unit with error code CFG0001

The PowerProtect Data Manager interface returns an invalid license error when applying a file that has been altered or corrupted.

This article provides instructions on how to change the OS password age and expiry parameters in PowerProtect Data Manager software.

Disaster recovery (DR) backup failed with "Unable to perform SearchNode Agent operation 'backup'."

This KB article describes an issue for a PowerProtect Data Manager file system agent occupying large server space.

PowerProtect Data Manager: Unable to disable storage migration for virtual machine "vm." VDDK Error: 1: Unknown error The vCenter certificate was updated.

This KB article discusses a PowerProtect Data Manager issue in which a NAS share experienced a "<hostname> ping failed" error.

How to configure Systems Applications and Products Intelligent Query (SAP IQ) Database with NetWorker Module for Databases and Applications (NMDA) version 19.x.

The Agent type is set to blank even though assets exist and backups work.

This page features core documents produced by Dell Content Engineering and Translation (CE&T) team for the Dell PowerProtect Data Domain products.

A client‑initiated SAP HANA backup finishes but the PowerProtect Data Manager Interface shows an exception and a blank Last Copy field. The error stems from a leftover brownfield.utl file on the HANA host that blocks parsing.

This page features core documents produced by Dell Content Engineering and Translation (CE&T) team for the Dell PowerProtect Data Domain products.

Microsoft App Agent backup fails for large database when using Data Domain Retention Lock, with error: "Closing a file failed…, Err: 5034-async writeback or commit failure."

The vCenter Asset Source discovery fails when discovering vCenters with virtual machines with no associated data center.

The `ddbmdb2adutil LOG` command is slow to update the retrieved log.

The customer is using an A:\ drive USB to load disk drivers or the ISO for Avamar, NetWorker, or PowerProtect Data Manager BMR. The BMR process needs the C:\ to be disk 0 after drivers are loaded or we receive a Critical volume error. The USB disk is loaded together with the Virtual CD iso image.

When integrating Dell NativeEdge (v4.1.0.0, orchestrator 1.2.0.0) with Dell PowerProtect Data Manager (PowerProtect Data Manager), virtual machine discovery can fail on environments upgraded from DAP 1.0. PowerProtect Data Manager logs show a validation error indicating a missing disks.storageSources.externalId. This occurs because the disk ID field was introduced in DAP 1.1. VMs created on DAP 1.0 (and earlier) do not have this value populated after upgrade, which prevents PowerProtect Data Manager from persisting and discovering those VMs.

PowerProtect Data Manager Oracle alternative restore fails with RMAN-11003 error message.

The PowerProtect upgrade precheck to 19.16.0-21 fails with error UPG0021 referencing the Virtual Machine (VM) Direct Protection Engines.

This Article describes methods for identifying and treating problems related to the media database, as well as best practices for maintenance and protection.

This article describes when viewing the ServerDR Manage Backups from the user interface returns a 500 Internal Server Error.

Post installing and registering the asset source with the PowerProtect Data Manager host, the first-time discovery of assets fails with the following error: ASDS0018: Discovery of Assets failed on the host {asset source} for AddOn FILE_SYSTEM_CLUSTER The asset discovery was unsuccessful because the application system resource could not be obtained. Check the log files at: 1. On Windows: INSTALL_DIR\DPSAPPS\AGENTSERVICE\logs 2 On Linux or AIX: /opt/dpsapps/agentsvc/logs Where INSTALL_DIR is the directory on the user machine where the agent service is installed. If the issue persists, contact Dell Customer Support.

Unable to create a protection rule for an existing protection policy due to Error 409: unable to create the dynamic protection rule because a tree view protection rule already exists for a protection policy.

Post upgrading from PowerProtect Data Manager 19.14 to PowerProtect Data Manager 19.15, the Search index job has been failing with the error "The asset is partially indexed check the search node logs for any errors" which is preventing the File level restores. This issue is consistent and no workaround seen.