Inspiron 13 7000 (7347) Touch screen problem

It's easy to switch off the touch screen, and that does make the laptop fully usable... To turn off:

Go to Device Manager...

Open Human Interface Devices...

Find the thing that says "xyz touch screen"...

Right click, choose "disable".

That's it!

Also, for everyone as frustrated as me: You should know that this problem exists on a bunch of devices, including Apple iPad, etc. It seems to be an unsolved technological challenge with the touch screen manufacturers... Quite fascinating, really.

Also, for all those folks complaining that Dell doesn't just send you a new device in exchange. That's something you can do when you overcharge your customers on product pricing and have crazy margins... (Hello Apple!)  Dell does offer a lot of product for very little money. I just felt this needed to be mentioned to keep things fair.

For my part, I've now chosen to get a replacement screen rather than return the whole thing. It's still the best sized/outfitted laptop out there for my taste. (*** Lenovo and what they did to their small Thinkpad line, such terrible redesign - I just can't work with that!)

My case is quite interesting.
I had "ghosts" and Dell offer me LCD replace. This was 3 week ago.
New LCD worked excelent, but it had a manufacturing defect (about 1cm trace of glue or something in the matrix corner).
A few days ago Dell technican one more time replace LCD in my laptop. And this was a mistake. On newest LCD "ghosts touchs" returned. MORE THAN THE ORYGINAL (FIRST) LCD.

Repair by replaceing LCD is a lottery.

ps. I wonder what Dell say this time.

Windows 8.1

I've got one of these and had issues with the touchpad. There seemed to be a conflict with the touchscreen and the touchpad. The touchpad mouse would freeze and/or disappear unless I disabled the touchscreen in the device manager in Windows 8.1. After a restart the touchpad then worked as expected. This workaround essentially turns the system into an ultrabook.

 It seems to be a Windows 8.1 issue... Windows 8 and 8.x seem to have many issues with Touchpads.

Windows 10 9926 TP

In Windows 10 TP I haven't had issues with either. Note the TP isn't perfect there are sometimes issues with the screen rotation.

I made a series of tutorial videos in creating recovery media with Dell Backup and Recovery using this system which should be done in advance before upgrading to Windows 10:

https://www.youtube.com/playlist?list=PL1RkaknDn7v88-b9HVWAauoWSHDQhoe4w

I have made a set of tutorial videos in installing Windows 10:

https://www.youtube.com/playlist?list=PL1RkaknDn7v_SJaBuleIyodZD7Nt_IgqM

Bought the inspiron 13 7000 for my girlfriend in early December 2014, we just now started experiencing the ghost touch issues. The touches look identical to pedalkin's video except on the left 3rd of the screen running vertically. This is obviously a hardware and design issue. I will pursue a refund for this purchase as I don't believe my girlfriend or I have the time or patience to play the lottery with a new screen install. Best of luck to everybody. If I have any exemplary experiences I will be sure to share. Thank you everybody else for sharing as well.

My friend also faced this kind of issues. The information which you shared in this thread about the touch screen was informative.

Retail POS

I found a way to solve the problem of subsidence in the screen.

When laptop lid flexes inward this effect begins. So Carefully !!! take the screen with two sides and a little push for the thumb in the middle of the screen. Do this until the effect disappears. I did it a couple of times. Now the effect is very rare, and only if I accidentally flex back the screen.

In my laptop helps pressing the plastic bar below the screen (with the Windows(R) key). In the first LCD screen, something else helped. There probably is not the rule.

ps. I'm still waiting for contact with Dell technician. I guess I'm a problem for them.

I had this problem too and flexing the screen in a certain way does help. But I cant be always doing that. as the flex angle is not efficient at all. And it keep coming back. 

My ghost touching were two sides, left and right. I also have another problem. My screen flicker alot. 

Had this same problem happen to my wife's laptop.  She spent an hour on the phone with several barely English literate Dell tech service people.  We decided to just disable the touchscreen and swear an oath never to purchase a Dell product again.  I look forward to the day Dell goes out of business so that the world can be free of this blight.

In my laptop fourth LCD on a board. For now it works fine.

I purchased this laptop for my fiancee less than one month ago, and now it's having the exact same problems everyone is talking about here.  I own many touchscreen devices.  I haven't calibrated one of them since the palm pilot I owned fifteen years ago.  This thing is a lemon.  I'm so disappointed.  Will see what Dell is willing to do for me, but anything short of a refund and an apology will be unacceptable.  What's worse is that after reading many positive reviews of this product before purchasing it, I ultimately learn of this horrible design defect on Dell's OWN website.  Either they don't read this thing or they don't care.  Dell should be ashamed of this product.

Has anyone tried pouring some sugar over one of these machines and mixing it with water?  Might make for a refreshing beverage.

Thanks,

LemmonyLaptop

Hi I just happened upon your review and I am curious to know what happened since I am currently having the same problem and TechSupport will not issue a refund. They are offering to replace the screen and I know it is going to happen again since it is clearly a design flaw like everyone is experiencing. Were you able to get reimbursed?

Add another to the list! Mine has done this since December 2014. I should have bought a Microsoft Surface. This is still under warranty!!