The New Canada Dell Advantage Program

Important Details: ALL ORDERS ARE SUBJECT TO DELL APPROVAL AND ACCEPTANCE. Offers may change and cannot be combined with any other offers. Taxes, shipping and handling fees, environmental, tax and other fees are payable surcharges may apply. Valid for new consumer purchases from Dell Canada (residential) only. Dell reserves the right to cancel orders resulting from price errors any pricing or other errors. All purchases are subject to Dell’s standard terms of sale, Dell’s limited hardware warranty terms and the applicable Dell service agreement. Copies available on request or at Dell.ca. Dell Advantage is a consumer program exclusively provided for consumer or home customers who purchase products from Dell at Dell’s “Home & Home office” website (www.dell.ca/home) for their own home or personal use. Dell Advantage is not open to, and/or rewards will not be fulfilled or provided for purchases made companies, businesses, resellers, online auctions or for any other non-home use purchase. Dell reserves the right to not fulfil and or revoke rewards. in these circumstances and / or the Order Invoice Status. Until July 23, 2018 Dell Advantage Rewards (“Rewards”) will be issued on a Dell ePromotional Card in accordance with the legacy Dell advantage program. After July 23, 2018 rewards will be issued to your Dell.ca My Account. Earn 3% back in Rewards on purchase of eligible product(s) (excluding taxes and fees) made after July 23, 2018. Rewards will be posted to your Dell.ca My Account in a pending status. Pending Rewards are validated approximately 30-35 days after your invoice or shipment date. Once validated, Rewards will change to an active status (“Activation Date”). Dell reserves the right to not Activate Pending Rewards. Rewards are revoked if eligible order is cancelled or product is returned for a refund. If eligible product is returned for a refund after the Rewards have been redeemed, Dell will deduct the value of the redeemed Rewards from the refund amount. Once the Rewards are active, a notification email will be sent to the email registered to the Dell.ca My Account. The notification email will provide instructions on how to redeem the rewards from your Dell.ca My Account. Rewards expire 90 days from their Activation Date unless the Reward account is kept active with a subsequent Reward accumulating transaction or a partial redemption of Rewards during the previous 90 days. Purchases of certain products including electronics and accessories may not be eligible to earn rewards due to manufacturer rules and restrictions. Where applicable, Dell will use reasonable efforts to note eligibility for rewards in the applicable electronics and/or accessory product detail section. No interest for 12 months on Dell PC purchases (“No Interest Offer”), with a minimum transaction amount of $799, subject to certain conditions. Offered by Dell Financial Services Canada Limited on approved credit to eligible customers enrolled in the Dell Advantage Loyalty Program. Only available to customers outside Quebec who enter into a 48 month Consumer Installment Loan (“Loan”) for qualifying purchases from Dell from November 2 until December 27, 2018, 10 pm EST. The no interest period starts on the day Dell ships the products to you (the “Start Date”) and ends 12 months after that date (“No Interest Period”). To take advantage of the No Interest Offer, you MUST (1) pay the full balance before the end of the No Interest Period; AND (2) pay all monthly payments due before the end of the No Interest Period by their payment due dates. If you do not meet either of these conditions, you will be charged interest at the Annual Percentage Rate (APR) assigned to your Loan, accrued and calculated daily from the Start Date. You may arrange a full payout by calling Dell at the number provided with your Agreement. APR range is 13.99% to 28.99%. We will determine the APR assigned to your Loan based on our assessment of your creditworthiness. To apply for financing, choose Dell Financial Services as your payment method at Checkout, contact Dell at 1-866-640-3355 or chat real-time with a Dell expert online at Dell.ca/chat.

What is the Dell Advantage Loyalty Rewards Program for Consumers?

Dell Advantage Loyalty Rewards is Dell’s free Loyalty Program for US Consumer customers. When you join Dell Advantage Rewards and purchase items as a member, you’ll enjoy free expedited delivery on eligible purchases, and Rewards worth up to 3% of your paid purchase (excludes taxes and shipping), plus up to an additional 3% back (for a limited time) on purchases financed with a Dell Preferred Accountˆ, which is redeemable toward future purchases.

How do I enroll in Dell Advantage Rewards?

Becoming a Dell Advantage Rewards member is easy!

-Simply tell your phone or chat rep that you would like to join, or

-Visit Dell.com/rewards and click “register now” to create a new My Account and register for rewards.

Already have a Dell.com My Account? Simply opt-in to Rewards when you’re logged in - you’ll receive a welcome email to confirm your membership. Be sure to check your junk/spam folder.

How much does it cost to become a Dell Advantage Rewards Member?

There is no fee to join and no ongoing membership fee.

Is Dell Advantage Rewards the same as “My Account” on Dell.com?

No, but members use My Account to track rewards. For customers who don’t have a “My Account,” an account will be created with registration. For customers who already have a "My Account," Rewards registration and benefits are available through your "My Account".

How does Dell Advantage Rewards differ from a Dell Preferred Account?

Your Rewards account is a loyalty membership with Dell, which gives you access to free expedited delivery on eligible purchases and up to 3% back (excludes taxes and shipping) in the form of Rewards.

Dell Preferred Account is a revolving line of credit that gives you more purchasing power and access to world-class technology. Access exclusive offers, insider sales and a monthly payment that fits within your budget. As a Dell Preferred Account customer, get up to 6% back in rewards for a limited time when you purchase with a Dell Advantage Loyalty Rewards Membership.ˆ

When can I start using my benefits?

Benefits apply to eligible purchases made with or after your registration into the Dell Advantage Rewards program. Log in to your Dell Rewards- enabled “My Account” prior to check out to receive the ability to upgrade to free expedited delivery* on eligible items. You must be logged into your My Account when completing your purchase in order to earn Rewards. Rewards will be shown in your in your Dell.com My Account typically within 30 business days after your order is confirmed.

Rewards are made available to redeem typically within 30 business days after your order invoices/ships. During peak seasonal periods, it can take up to an additional 5-10 business days or longer for rewards to be made available.

How do I apply my Dell Advantage Rewards benefits?

After personalizing your system and/or choosing your accessories, select “review and check-out” and add item(s) to your cart. Log into your Dell Rewards-enabled “My Account” and select “expedited delivery”, and Rewards will be earned on your order. You must be logged into your My Account when checking out in order to receive the free expedited shipping benefit and Rewards on eligible purchases. When placing an order over the phone or via chat, simply provide the email address associated with your Dell Advantage Rewards-enabled My Account, and your agent can assist with applying your benefits at checkout.

If I use a prepaid Gift Card for a purchase, do I earn Rewards worth 3% of my purchase?

Yes, you get up to 3% back in rewards on the order subtotal (excluding taxes and shipping) on any eligible purchases you make as a Dell Advantage Rewards member.

Are my Rewards calculated pre or post tax?

Your reward value is based on subtotal, excluding taxes and shipping.

What kind of orders do not receive Rewards?

Certain payment methods and order types do not earn Rewards. Payment methods ineligible to earn Rewards include redeemed Rewards and Promo eGift Cards. Exchange and concession orders may not be eligible.

What if I pay for my order with multiple payment methods?

Rewards are calculated based on the order subtotal (excluding taxes and shipping, promotional payment methods, as well as any excluded items/products). For example, if you spend $100 and pay $50 with a credit card, and $50 in Rewards, you will earn up to 3% in Rewards on the $50 paid with the credit card (=$1.50) and 0% on the $50 paid with Rewards (=$0.00). That’s a total of up to $1.50 Rewards.

What if I don't have enough Rewards to buy what I want? How do I combine other forms of payment?

To use your Rewards for a purchase amount greater than your available Rewards balance, you may pay the remaining amount with any credit card accepted by Dell. Rewards may also be used in combination with your Dell Preferred Account, but may not be combined with Dell Business Credit or Dell Lease.

Are there any exclusions/exceptions for earning Rewards?

Rewards are only earned on eligible purchases made through the US Consumer, Member Purchase Program, and Small Business segments. Purchases made outside of these business segments will not earn Rewards, and rewards may vary by segment. In addition, certain products may be ineligible to receive either the base reward (3%), and/or the Dell Preferred Account bonus (additional 3%*^, for a limited time) Reward. Total rewards earned may not exceed $2,000 within a 3-month period. Certain orders are not eligible for Rewards, including but not limited to those placed by resellers, third parties, or as the result of fraud. Dell reserves the right to alter and modify benefits and exclusions at any time.

Will I earn Rewards on Dell Outlet purchases?

No. Dell Outlet orders are not eligible to earn Rewards.


Why did I not receive 5% in rewards on my order?

As of midnight on Saturday 2/25/2017, purchases made by Dell Advantage Rewards members earn up to 3% back in rewards and free expedited delivery* on eligible items. Select purchases may qualify for bonus rewards, visit Dell.com/rewards or call 800-624-9897 to learn more.
 

When/how do I get my rewards after I purchase as a new Dell Advantage Rewards Member?

Rewards are typically added to your Dell Rewards-enabled My Account within 30 business days after your order ships. Rewards expire 90 days from date of issuance. Rewards may be used once they are available in your My Account. Rewards showing a status of “pending” can be redeemed once your order has shipped. Rewards cannot be redeemed the same day you make your initial purchase. During peak seasonal periods, it can take up to an additional 5-10 business days or longer for rewards to be made available. If you believe that you are missing Rewards for an order you placed, please call 800-695-8133.

Will my Rewards expire?
Yes. Rewards expire 90 days from the issue date. Rewards that have expired will be deducted from your total Rewards balance. Expiration date can be found by visiting your Dell.com My Account and clicking “view rewards details.” Expiration dates cannot be extended.

My Rewards are available. How do I redeem them?

Redeem your Rewards at Dell.com or by calling or chatting with a sales agent. For purchases made on Dell.com, log in to your Dell Loyalty Rewards-enabled My Account and apply the desired amount of Rewards at checkout. Alternatively, you can manually enter your 19-digit Dell Loyalty Rewards account number in the “Dell Gift Card” method of payment field online. For purchases made via phone or chat, provide the email address associated with your Dell Advantage Rewards account, and/or your 19-digit Dell Advantage Rewards account number. You may also be asked to verify additional account information.

What if I use only a portion of the value of the Reward? What happens to the remaining value of the Reward?

Rewards can be used until the value of the individual Reward is depleted, or the individual Reward expires, whichever occurs first. The recipient can enjoy more than one purchase with the Reward as long as a balance remains in your Rewards account, and as long as the individual Reward has not expired.

My “Available Rewards Balance” says I have $X.XX available, but the rewards balance listed in My Account says I have $Y.YY. Why is this?

Your “Available Rewards Balance” reflects the Rewards available to be redeemed/used for purchases. This includes Rewards held for orders that were just placed, Rewards held for orders that have yet to invoice, and other Rewards activity that may not yet be reflected in the My Account “Rewards Balance” view. It may take up to 30 business days for these types of activities to get updated in your My Account “Rewards Balance” view. The ability to redeem Rewards will always be based on the “Available Rewards Balance” amount, and the My Account “Rewards Balance” should be used for reference/detailed history only. During peak seasonal periods, it can take up to an additional 5-10 business days or longer for rewards to be made available.
 

If I return my purchase within the return period, will my Reward still work?

The offer is contingent upon the purchase of an eligible product. The Reward is not valid if an eligible product is returned for a refund. If an eligible product is returned for a refund after the Reward has been redeemed, the redeemed amount will be deducted from the Rewards account balance, even if this creates a negative balance. Terms and conditions apply.

I never received my welcome email after registering a new membership with Dell Advantage Rewards.

Occasionally, your welcome email will fall into your junk or spam folders. Be sure to check the inbox of the email address you used to register with Dell Advantage Rewards.

How do I reset my “My Account” password? I can’t remember my password.

    At Dell.com, select “My Account.” Then select “Forgot my password” from the drop-down menu. Insert the email address you used to create your My Account and register for Dell Advantage Rewards and click “Reset Password.” You will receive a prompt to reset your password via email.

How do I unsubscribe from Dell Advantage Rewards monthly special offer emails?

When registering for Dell Advantage Rewards, you can choose not to receive emails with monthly offers. Or, if you are currently receiving special monthly offers, you can select "unsubscribe" at the bottom of your current emails.

How do I update my Dell Advantage Rewards account preferences?

While signed onto your My Account at Dell.com, you can select “customer information” under “My Account Settings” to update your Dell Advantage Rewards account preferences.

How do I completely cancel / opt-out of my Dell Advantage Rewards account?

In order to remove yourself from the program, please call 800-695-8133 or contact your sales agent. Please note that deactivating your account will prevent you from earning future Rewards and getting free expedited delivery* on eligible items.

Can Dell Advantage Rewards benefits be linked to more than one email address?

The Dell Advantage Rewards benefits are applied on each individual order, so registering multiple email addresses won’t allow duplicate rewards.

Can I combine and/or consolidate multiple Dell Advantage Rewards accounts?

No. Dell Advantage Rewards accounts are unique to individual email addresses and cannot be combined or transferred. To redeem Rewards earned by multiple accounts, individual account information can be entered at checkout, and a maximum of three forms of payment is allowed for any given order. Dell reserves the right to reject requests for consolidation of any Dell promotional codes or Rewards at its own discretion for any reason.

Can I receive Rewards on Dell purchases placed prior to enrolling in the Dell Advantage Rewards Program?

No. Rewards and other program benefits will only apply to purchases placed with or after program enrollment.

Will Dell retroactively apply Dell Advantage Loyalty Rewards benefits for customers who purchased before Dell Advantage Loyalty Rewards launched, and/or before a customer joined the program?

No.

What services does customer service provide?

Live customer service support is available Monday – Friday, 9AM to 6PM CT only, at 1-800-624-9897. Services include, but are not limited to:

• Balance inquiries

• Transaction history

• Gift Card/Reward replacement or lost/stolen cards with proof of purchase

• Disputed transactions

• Problems with voids and supplemental payment

• Gift Card/Reward declines

• Prepaid Gift Card consolidation

What is “free Expedited Delivery” on select purchases?

Dell Advantage Rewards members get free expedited delivery on eligible orders. “Expedited Delivery” method is an upgraded shipping option intended to arrive faster than the free “Standard Delivery.” Please note that for certain products, “Expedited Delivery” may not be available, and certain exclusions apply (certain TVs, monitors and batteries). Other exceptions apply.

What should I do if I have more questions about my Rewards?

For questions regarding Dell Advantage Rewards received prior to November 14th, please see //www.dell.com/rewardterms

If you still have questions after reviewing our FAQs, please call our toll-free Customer Service line at 1-800-695-8133 Monday – Friday, 7AM to 7PM CT only to speak with a representative.


The Dell Advantage Loyalty Rewards Program is available to Dell Consumer and Small Business customers. Not valid for resellers and/or online auctions.