Introduction
As a Service Account Senior Manager at Dell, I’ve seen how tough managing complex IT environments can be. My job is to make sure our customers’ IT systems run smoothly and support their business goals. To do this, I need tools that help me be a better manager and make our customers’ lives easier. Dell APEX AIOps Infrastructure Observability is one of those tools. It simplifies monitoring by providing AI-driven health, cybersecurity and sustainability insights, forecasts and recommendations; and gives me the insights I need to help my customers succeed. Let me show you how it can transform your IT operations.
What is Dell APEX AIOps Infrastructure Observability?
Dell APEX AIOps Infrastructure Observability is a proactive monitoring and analytics application designed to help you better understand your Dell environment. With its cutting-edge technology, it detects potential issues before they become major problems, providing you with valuable insights and recommendations to ensure maximum uptime and performance.
If you’re already a CloudIQ user, you’ll find this familiar but enhanced. With its rebranding as APEX AIOps Infrastructure Observability, we’ve added new features and functionalities to further optimize your IT management experience.
Benefits of Using Dell APEX AIOps Infrastructure Observability
By leveraging AIOps, you can experience a range of benefits that will revolutionize the way you manage your IT infrastructure:
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- Proactive Issue Detection: Be alerted to potential issues before they escalate, allowing you to take preventative measures and reduce the risk of downtime.
- Predictive Failure Detection: Advanced analytics predict hardware failures, enabling you to act preemptively to safeguard your equipment and operations.
- Self-Serve Case Creation: Simplify support with the ability to create cases and dispatch parts on your own.
- Enhanced Cybersecurity: Stay ahead of threats with real-time security advisories that provide actionable insights.
- Always-Updated Code: Access the latest code releases to ensure your infrastructure remains stable, secure, and optimized.
- Sustainability Insights: Gain system- and workload-level metrics for carbon emissions and energy usage, empowering you to make decisions that align with your sustainability goals.
Amplify the Benefits with ProSupport Plus
When paired with ProSupport Plus, APEX AIOps Infrastructure Observability becomes even more powerful:
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- Proactive Monitoring and Case Creation: Our experts monitor your environment around the clock, addressing potential issues before they impact operations.
- Self-Serve Part Dispatch: Reduce resolution times with the ability to dispatch parts directly.
- Dedicated Service Account Manager (SAM) support: Your assigned SAM will act as a strategic partner, ensuring you extract the full value from Dell’s offerings.
How SAMs & TAMs Leverage APEX AIOps to Generate PSAs
Did you know that SAMs and Technical Account Managers (TAM) can help you unlock even greater value from APEX AIOps Infrastructure Observability? By setting up Advisor Access for APEX AIOps Infrastructure Observability, you enable your SAM or TAM to generate a Proactive System Assessment (PSA) tailored to your unique environment. Here’s how you can set it up:
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- Grant Advisor Access: Add each site ID to your SAM’s or TAM’s access profile. This ensures they have the visibility needed to perform comprehensive assessments.
- Follow These Steps:
– Log in to the Dell Support portal.
– Navigate to the Advisor Access for CloudIQ section.
– Add your SAM or TAM as an authorized advisor for your site IDs. - Learn More: For a detailed guide, visit Advisor Access for AIOps Infrastructure Observability
Take the Next Step
Transform how you manage your IT infrastructure with the combined power of Dell APEX AIOps Infrastructure Observability and ProSupport Plus. Set your SAM or TAM up for success by granting Advisor Access and unlock the insights and proactive support that drive uptime, performance, and peace of mind. Ready to get started? Contact your Dell representative today and let’s shape a more efficient future together.
