Intel® Core™ Processors
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Help Me Choose: Support for my PC

Feel confident your products are protected with the right level of support. Dell support services can be renewed to cover Dell-branded hardware repairs or replacement. See which support level is right for you.

Your support coverage is determined by the operating system you choose.

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Support Options for Windows Home

Monthly subscriptions are now available for Premium Support and Premium Support Plus.
Features Basic Support Premium Support Premium Support Plus
Accidental Damage Optional Optional
Technical support through phone, chat, and online Business hours 24/7 24/7
On-site repair or Advanced Exchange after remote diagnosis2 Varies 1-2 Business days 1-2 Business days
International travel support
Parental controls and data backup
Automated virus and malware removal (requires SupportAssist)
Fix problems before they occur (requires SupportAssist)

Additional benefits included with upgraded support

Support Assist

With predictive SupportAssist technology, our dedicated team of experts will contact you if they detect an issue with your PC. And if we’re unable to resolve it remotely, we’ll send a Dell technician to your location.

Accidental Damage

Included free with Premium Support Plus or as an add-on to Premium Support or base warranty packages. Accidental Damage covers:

  • Liquid spilled on or in unit
  • Drops, falls, and other collisions
  • Electrical surge
  • Damaged or broken LCD due to a drop or fall

Software Support

For software-related challenges, Dell Software Support will connect you with a specialized software expert. Available for systems of any age.

Support Options for Windows Pro or non-Windows OS

Windows Pro, Ubuntu® Linux®, and Red Hat Enterprise systems are recommended by Dell Technologies for business use.
Features Basic Support ProSupport ProSupport Plus
Accidental Damage and Keep Your Hard Drive Optional Optional
Technical support through phone, chat, and online Business hours 24/7 24/7
Hardware repair to reduce productivity downtime Varies Next Business Day On-site Next Business Day On-site
Direct access to in-region engineers

Priority Access
Crisis monitoring and management
Single-source software and hardware expertise
Fix problems before they occur (requires SupportAssist)
Automated virus and malware removal (requires SupportAssist)
Service Account Manager (SAM) for account reporting and planning

Additional benefits included with upgraded support

Support Assist

With predictive SupportAssist technology, our dedicated team of experts will contact you if they detect an issue with your PC. And if we’re unable to resolve it remotely, we’ll send a Dell technician to your location.

Accidental Damage

Included free with ProSupport Plus or as an add-on to ProSupport or base warranty packages. Accidental Damage covers:

  • Liquid spilled on or in unit
  • Drops, falls, and other collisions
  • Electrical surge
  • Damaged or broken LCD due to a drop or fall

Software Support

For software-related challenges, Dell Software Support will connect you with a specialized software expert. Available for systems of any age.

Questions? We're here to help.

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Intel® Core™ Processors
Learn More about Intel