You can shop early with peace of mind with easy returns. This year we are offering consumer customers a longer period of time within which to return their purchases, for purchases made between November 1, 2025 and December 29, 2025, For such purchases, consumers have until January 15, 2026 or 30-days from the date of delivery, whichever is later to request a return of their product. This offer is without prejudice to the statutory right of withdrawal. See terms below for full details.
This offer is only available for PC and accessories for PC, thus excluding the products listed below. You can request a return and refund of your product using the following link -
https://www.dell.com/en-uk/lp/return-policy This offer is without prejudice to your statutory right of withdrawal often referred to as the cooling off period.
For you to be entitled to a refund, the products must be in a “new” or “good as new” condition. If returned products have been damaged (including aesthetic damages), these products will not be eligible to benefit from this offer. If your product(s) benefit from a bundle discount (e.g. buy more save more, or discounts applied to display and client peripherals when purchased together with a PC) or you purchased a bundle offer, all of the bundled items or products linked by the bundle discount will need to be returned. Following the request for return your refund will be issued without undue delay on the payment method used to place your order.
If this payment method cannot be used to receive refunds, please inform Dell directly. Additional documentation may be requested in that event. Any Dell Rewards points used to place the purchase will be returned to you, and any rewards points earned from placing the purchase of the returned products will be proportionally forfeited, to match the reward points amounts earned for the returned products.
If you ordered more than one product but returned only part of the order, the Dell rewards points used to place the purchase are returned proportionately to the return value.
Restriction/exclusions: Software if not bundled with a PC cannot benefit from this offer. Products intended for commercial use (Infrastructure Solution Group category e.g.Servers, Storage, Networking products… listed under the Infrastructure tab of
https://dell.uk/) are not eligible to this offer.
Dell Wyse and Wyse -branded products are excluded from this offer. Purchase of APEX offerings are also excluded from the program. The returns are limited to 5 systems/customer, or 10000 £ in purchase value (VAT included). Once a limit is reached, all claims related to this offer will be rejected (without prejudice to your right of withdrawal/cooling off period). For the sake of clarity, customers purchasing products for commercial/business use cannot benefit from this offer.
