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Out of Warranty Service - Diagnostics service at a DELL repair facility and logistics via collect and return service

Manufacturer part Dell - 694

Dell part 687-12131

3.6 (200) 3.6 out of 5 stars. 200 reviews

£44.00

£36.67 excluding VAT @20%

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Offer valid from 3 April to 3 May 2026 for new Dell Reward Program members only.

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Single Incident Advanced Software Support for Notebooks, Desktops and Tablets

Manufacturer part Dell - 694

Dell part 701-16641

3.6 (174) 3.6 out of 5 stars. 174 reviews

£48.00

£40.00 excluding VAT @20%

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Offer valid from 3 April to 3 May 2026 for new Dell Reward Program members only.

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Dell Student Discounts:
^Any students or apprentice over 16 years old at college and university level are entitled for a student discount all year long. Find out more information on https://www.dell.com/en-uk/lp/students.

^^Students can save more off their cart when they register for Dell Rewards and verify as a student. The student discount is automatically and discretely applied to eligible products at check out.

△ PC Game Pass: Game pass is a paid subscription service for Games provided by Microsoft. Credit card required. Subscription continues automatically after the 3-month period and will be charged by Microsoft at the regular monthly price unless cancelled. Subject to xbox.com/subscriptionterms. Terms and exclusions apply. Game catalog varies over time, by region, and by device. System requirements vary by game; performance scales with higher-end. Windows systems only. How to claim your 3-month PC Game Pass subscription during the Windows Out-of-Box Experience (OOBE):Your 3-month PC Game Pass subscription is automatically presented during the Windows Out-of-Box Experience (OOBE). To claim your 3-month PC Game Pass, you must sign into your Microsoft Account during the OOBE. All rights reserved. xbox.com/pcgamepass, ea.com/ea-play/terms.

Featured games are not bundled with Alienware products unless otherwise stated.

Dell Rewards:

*Offer valid from 3 April to 1 May 2026 for new Dell Reward Program members only. Upon successful enrollment, members will receive 3,000 points instantly as a welcome bonus. To use your Rewards towards a future purchase, the order total must be at least £100 after Rewards are applied. See full program terms at Dell Rewards | Dell UK

From 2 February to 1 May 2026, triple your Dell Rewards points on all displays. You must be a member of the Dell Rewards program and logged into your Dell account at the time of purchase. To use your Rewards towards a future purchase, the order total must be at least £100 after Rewards are applied. See full program terms at Dell Rewards | Dell UK

Bundle Up and Save More!
Save 20% on monitors and accessories purchased with a PC use code PROMO20. Discount not available when monitors and accessories are purchased separately. Offer cannot be combined with other coupons unless otherwise stated. Offer limited to 5 monitors or accessories per order. Offer ends 01/05/2026

Onsite Service After Remote Diagnosis and Other Important Information:
Onsite service is determined by technician and cause of issue; may involve customer access to inside of system and multiple or extended sessions. If issue is covered by warranty and not resolved remotely, technician or part will be dispatched, usually within 1-2 business days following completion of remote diagnosis. Onsite service is provided by Dell Marketing L.P. Availability and terms vary by country and by product. For complete details see Dell.com/service contracts.
Onsite availability varies by country and service purchased. Onsite service available after remote diagnosis on field serviceable units.

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The pricing available on this site is Dell’s pricing for online purchases through Dell’s web store only. If you have contractual terms with Dell that refer to list pricing, please contact your Dell sales representative to obtain information about Dell’s list pricing.

Prices and specifications are correct at date of publication but subject to availability or change without notice. Photos for illustrative purposes only - actual items may differ from photo. Dell will not be responsible for errors in typography or photography. Offers limited to 5 systems per customer per promotional period. For purchases above 5 units our Small Business Technology Advisors are here to help. Cl ick to Chat.

Savings up to an additional 5% with Dell Premier and getting Dell's best online price with Dell Premier excludes the following: limited quantity deals, limited time deals, client peripherals, Dell, Dell Premium, XPS, and Alienware.

Disclaimer details for Advanced Exchange:
Onsite or Advanced Exchange after remote diagnosis (a) Onsite after remote diagnosis is determined by online/phone technician of cause of issue, may involve customer access to inside of system and multiple extended sessions. If issue is covered by Limited Hardware Warranty and not resolved remotely, technician and/or part will be dispatched usually within 1 or 2 business days following completion of remote diagnosis. Onsite service is provided by Dell Marketing L.P., Availability varies. Other conditions apply. (b) Advanced Exchange replaces hardware after remote diagnosis. Customer must return original hardware to Dell according to the rules specified. Advanced Exchange subject to country availability. (c) For complete details about onsite or Advanced Exchange, please see dell.com/service contracts.

Hard drive retention:
Hard drive retention is not available on models with a soldered hard drive which includes Chromebooks.

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Products marked as Free Next Business Day Delivery, or similar, ship on the same day if ordered before 5pm Monday - Friday and will be delivered the next business day (excluding bank holidays and weekends) for customers located in UK mainland (excluding Scottish Highlands, Offshore Islands, Northern Ireland, and all overseas territories). Next business day delivery dependent on payment made by debit/credit card or PayPal and upon confirmation of order by Dell. See Next Business Day Delivery for full terms.
All other products will be delivered via the fastest available method (excluding bank holidays and weekends) and generally within 3-5 days, depending on customer location.

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The PayPal Credit is a credit line to fund Dell purchases made online. Check out how PayPal Credit works.
Dell Corporation Limited is authorised and regulated by the Financial Conduct Authority, FRN 778776, with limited permission to act as a credit broker. Dell Corporation Limited is not a lender and only operates as a credit broker exclusively for PayPal Credit. PayPal Credit is a trading name of PayPal UK Ltd, 5 Fleet Place, London, United Kingdom, EC4M 7RD, United Kingdom. PayPal Credit acceptance is subject to status, terms and conditions apply.

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Dell Technologies, Dell and other trademarks are trademarks of Dell Inc. or its subsidiaries. Microsoft and Windows are US registered of Microsoft Corporation. Ultrabook, Celeron, Celeron Inside, Core Inside, Intel, Intel Logo, Intel Atom, Intel Atom Inside, Intel Core, Intel Inside, Intel Inside Logo, Intel vPro, Itanium, Itanium Inside, Intel Evo, Intel Optane, Iris, Itanium, MAX, Pentium, Pentium Inside, vPro Inside, Xeon, Xeon Phi and Xeon Inside are trademarks of Intel Corporation or its subsidiaries in the U.S. and/or other countries. AMD, and the AMD Arrow logo, and combinations thereof are trademarks of Advanced Micro Devices, Inc.. The NVIDIA logo, GeForce, GeForce RTX, GeForce RTX Super, GeForce GTX, GeForce GTX Super, GRID, SHIELD, Battery Boost, Reflex, DLSS, CUDA, FXAA, GameStream, G-SYNC, G-SYNC Ultimate, NVLINK, ShadowPlay, SLI, TXAA, PhysX, GeForce Experience, GeForce NOW, Maxwell, Pascal and Turing are trademarks and/or registered trademarks of NVIDIA Corporation in the U.S. and other countries. Snapdragon is a trademark or registered trademark of Qualcomm Incorporated. Other trademarks may be trademarks of their respective owners.

Dell has the industry’s most comprehensive portfolio of multi-cloud-capable storage from a single vendor. Based on Dell analysis, February 2024.

The world’s most comprehensive storage portfolio with robust security. Based on Dell analysis of Primary, Unstructured, PBBA, and HCI segments, February 2024.

2 Stars & Up - Warranty & Support

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Out of Warranty Service - Diagnostics service at a DELL repair facility and logistics via collect and return service

Special Offers

Single Incident Advanced Software Support for Notebooks, Desktops and Tablets

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