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Secure Connect Gateway


Our secure connect gateway technology – with flexible deployment for small and large-scale enterprise environments – handles even more telemetry data and actions without missing a beat. SupportAssist Enterprise and Secure Remote Services capabilities are now part of secure connect gateway.

Stay ahead of disruptions with effortless support

Connect Dell Technologies hardware and software via secure connect gateway or directly to put our unique integration of smarter AI, automated support and real-time analytics to work for you,

Unlock richer insights to streamline your workday

Get prescriptive recommendations for parts replacement, connectivity and code levels in your MyService360 analytics dashboard for connected Dell Technologies storage, data protection and converged systems.

Abstract  Futuristic infographic

Features of Secure Connect Gateway

  • Proactive, automated issue detection, case creation and notification
  • Predictive analysis failure detection for server hard drives and backplanes
  • Accelerated issue resolution with remote access and secure, two-way communication between Dell Technologies and the customer’s environment
  • Enables analytics-based recommendations for support and services

Hear from our experts on secure connect gateway technology

Maximizing data center uptime with intelligent support

Podcast Maximizing data center uptime with intelligent support

Learn about our support features, deployment options, security architecture and common configuration scenarios

Connectivity features and benefits

Video Connectivity features and benefits

Get more from your support contracts for connected devices and gain value from connectivity beyond support

Data Protection Privacy Concept

Video Security architecture and features

Get answers to common questions on how we integrate data protection and threat prevention measures

Technicians with laptop checking server in data centre

Video Security configuration scenarios

Examples of how real-world deployments can be flexibly configured for large and small-scale environments

Secure Connect Gateway

Explore Secure Connect Gateway Technology

We walk you through new installations of the virtual appliance and application editions as well as an in-place upgrade from the legacy solution, Secure Remote Services. Tour the on-premise gateway management dashboard. Preview the policy manager (virtual edition only).

IT leaders value AI-powered connectivity technology from IT service providers


62% of IT leaders improved IT productivity by replacing manual routines with automated support


57% of IT leaders leverage connectivity technology to accelerate issue resolution


50% of IT leaders leverage connectivity technology to shift IT teams from maintenance to innovation

Intel® Core™ Processors
Learn More about Intel