How to resolve USB storage device not properly detected in Microsoft Windows®

How to resolve USB storage device not properly detected in Microsoft Windows®

Article Summary: How to resolve USB storage device not properly detected in Microsoft Windows®

USB Storage Devices Not Enumerated

Known good USB flash drive or USB hard drives are not properly detected by the Microsoft Windows® operating system. (Issue generally seen in Windows)

Driver installation failure: Due to the fact that the drives have been confirmed as known good drives on other systems and that non-storage USB devices such as a keyboard or mouse work on the effected ports lends to the determination that the issue is one of driver installation.


In some cases, this issue can be resolved by updating the USB storage driver.

  1. Plug in your USB device. (when you open the Device Manager, you should see under "Other Devices," the USB device listed next to an exclamation point in a yellow triangle.)
  2. Move the mouse/cursor over to the USB device name so that it is highlighted. Right-click and select "Update Driver Software."
  3. When prompted "How do you want to search for driver software," choose "Browse my computer for driver software." there will be a space for typing or browsing for the location of the driver. Type "C:\Windows\winsxs" (without the quotes), and ensure that the "Include subfolders" box is checked. [it is assumed Windows files are on the C: drive.]
  4. Click "Next". there will be a warning message about the driver file not having been verified, and asking me if you want to continue. Click "Continue".
  5. At this point the driver installation should complete and the USB device should be detected and function normally.
NOTE: if the drive doesn't detect, disconnect the device, reboot then reconnect the device.

Quick Tips content is self-published by the Dell Support Professionals who resolve issues daily. In order to achieve a speedy publication, Quick Tips may represent only partial solutions or work-arounds that are still in development or pending further proof of successfully resolving an issue. As such Quick Tips have not been reviewed, validated or approved by Dell and should be used with appropriate caution. Dell shall not be liable for any loss, including but not limited to loss of data, loss of profit or loss of revenue, which customers may incur by following any procedure or advice set out in the Quick Tips.

Article ID: SLN105664

Last Date Modified: 07/09/2018 09:16 AM

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