XPS 7590 and Precision 5540 UHD Panel May Flicker at Low Brightness

Summary: Resolving an issue seen on XPS 7590 & PRecision 5540 mobile workstations where the UHD LCD panel flickers when the LCD brightness is under 15% and the AC adapter is unplugged.

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Symptoms

The UHD (Ultra High Definition) panel on XPS 7590 & Precision 5540 systems may flicker when the brightness setting is lower than 15%.

The flickering is usually seen to occur right after the AC adapter is disconnected from the system.

Affected systems

SLN319174_en_US__1XPS_7590_BK

(Figure.1 XPS 7590 and Precision 5540)

Cause

No cause information

Resolution

You can use any of the following three methods in windows 10 to ensure the LCD brightness is above 15% on your PC:

  1. Open the Settings window from the Start Menu

  2. Click on Display

  3. Use the Brightness slider to set the brightness

SLN319174_en_US__2LCDBrightness-1

(Figure.2 Display Settings)

  1. If you hold down the Fn key and press the F12 key on your keyboard a slider will appear onscreen showing the LCD brightness going up

  1. Open the Control Panel

  2. Go to Hardware and Sound or straight to Power Options (depending on how control panel is being viewed)

  3. Open Power Options

  4. Click on Change Plan Settings to Edit the Plan Settings

  5. You can use the sliders to set the brightness here

SLN319174_en_US__3LCDBrightness-2

(Figure.3 Edit Plan Settings)

  1. Or you can click on the Advanced Settings link

  2. you can set the brightness levels here

  3. Click ok and close the open windows

SLN319174_en_US__4LCDBrightness-3

(Figure.4 Advanced Settings)

Affected Products

Precision 5540, XPS 15 7590
Article Properties
Article Number: 000133359
Article Type: Solution
Last Modified: 24 Apr 2025
Version:  7
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