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Article Number: 000177640

Dell EMC Enterprise SSDs, model numbers LT0200MO, LT0400MO, LT0800MO, LT1600MO, LT0800RO, LT1600RO, LT0200WM, LT0400WM and LT0800WM unexpected failures at 40,000 power-on hours

Summary: DELL EMC guidance for resolving an issue with Dell EMC Enterprise SSD drives, model numbers LT0200MO, LT0400MO, LT0800MO, LT1600MO, LT0800RO, LT1600RO, LT0200WM, LT0400WM and LT0800WM. A firmware error will occur at 40,000 power on hours that will result in driver failure. This step by step guide provides instructions to successfully update the driver firmware to prevent this issue. ...

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Article Content

Symptoms

Affected products:

Dell EMC Enterprise SSD drives, model numbers LT0200MO, LT0400MO, LT0800MO, LT1600MO, LT0800RO, LT1600RO, LT0200WM, LT0400WM and LT0800WM with firmware prior to D417 available in Dell EMC PowerEdge servers, PowerVault storage and Datacenter Scalable Solutions (DSS 7500) systems. No other Dell EMC Enterprise products shipped with these SSD drives. 

Model Dell PN Description
LT0200MO 2XR0K SSDR,200G,SAS12,2.5,MU,SD-K,EC
LT0400MO C06VX SSDR,400G,SAS12,2.5,MU,SD-K,EC
LT0800MO 989R8 SSDR,800G,SAS12,2.5,MU,SD-K,EC
LT1600MO JDTGX SSDR,1.6T,SAS12,2.5,MU,SD-K,EC
LT0800RO J19XM SSDR,800G,SAS12,2.5,RI,SD-K,EC
LT1600R0 2M61G SSDR,1.6T,SAS12,2.5,RI,SD-K,EC
LT0200WM M7KYX SSDR,200G,SAS12,2.5,WI,SD-K,EC
LT0400WM T2TPF SSDR,400G,SAS12,2.5,WI,SD-K,EC
LT0800WM FHFNJ SSDR,800G,SAS12,2.5,WI,SD-K,EC

Summary:

Dell EMC identified that Dell EMC Enterprise SSD drives, model numbers LT0200MO, LT0400MO, LT0800MO, LT1600MO, LT0800RO, LT1600RO, LT0200WM, LT0400WM and LT0800WM with firmware prior to D417 will fail at 40,000 power-on hours resulting in possible data loss. Dell EMC recommends upgrading to firmware D417 (or newer) to address this failure.

Details:

Dell EMC Enterprise SSD drives, model numbers LT0200MO, LT0400MO, LT0800MO, LT1600MO, LT0800RO, LT1600RO, LT0200WM, LT0400WM and LT0800WM with firmware prior to D417 have a firmware issue that will result in drive failure at 40,000 power-on hours. A failed drive due to this firmware issue will result in the drive report of 0 GB of available storage, drive will go offline and become unusable after a power cycle in a format corrupted state (drive reports 03/31/00).

Example:
SLN320176_en_US__1SanDiskKilimanjaroErrorSample-CropedVendor

Cause

 

Resolution

Resolution

Upgrade the drive firmware to version D417 (or newer). Upgrading the drive firmware to version D417 (or newer) prior to 40,000 power-on hours should address this issue.

Please visit the Drivers and Downloads site for updates on the applicable products. Note, the following list of impacted products updates are linked.

  • For PowerEdge servers, Dell Storage MD1400 and MD1420, Dell Storage NX3230 and DSS7500
    • Download D417 firmware.
    • Upgrade the firmware with the Dell Update package, to learn more visit Dell Updating Firmware using Dell Update Packages (DUP’s). Alternately, the firmware upgrade can also be applied through iDRAC, Repository Manager or OpenManage Enterprise.
      SLN320176_en_US__2icon Ensure the following conditions do not exist for the drive(s):
      1. Any Virtual Disk that is not optimal.
      2. A RAID container that is performing a Background Initialization or Consistency Check.
      3. A Rebuild, Resync, or copyback function is taking place.
      4. A RAID set that is Partially Degraded or in a Degraded state.
      This update will run on drives remaining in a RAID set that is in a Offline state.
  • For PowerVault MD32 series, MD34 series, MD36 series and MD38 series
    • Download D417 firmware.
    • Upgrade the driver firmware with the Modular Disk Storage Manager (MDSM) management application.
      1. Unzip package to management station (server running MDSM Software)
      2. From the array management window select Advanced > Maintenance > Download > Physical Disk Firmware...
      3. Wizard will start with instructions on how to update drive firmware

If the drive has already failed due to this issue or additional help is required, please contact support.

Article Properties

Affected Product
DSS 7500, PowerEdge XR2, PowerEdge C4130, PowerEdge c6320, PowerEdge c6320p, Poweredge FC630, Poweredge FC830, PowerEdge FD332, PowerEdge M520, PowerEdge M520 (for PE VRTX), PowerEdge M620, PowerEdge M620 (for PE VRTX), PowerEdge M630 , PowerEdge M630 (for PE VRTX), PowerEdge M820, PowerEdge M820 (for PE VRTX), PowerEdge M830, PowerEdge M830 (for PE VRTX), PowerEdge M910, PowerEdge M915, PowerEdge R320, PowerEdge R415, PowerEdge R420, PowerEdge R515, PowerEdge R520, PowerEdge R620, PowerEdge R630, PowerEdge R715, PowerEdge R720, PowerEdge R720XD, PowerEdge R730, PowerEdge R730xd, PowerEdge R815, PowerEdge R820, PowerEdge R830, PowerEdge R910, PowerEdge R920, PowerEdge R930, PowerEdge T320, PowerEdge T420, PowerEdge T620, PowerEdge T630, POWEREDGE VRTX, PowerVault MD3200, PowerVault MD3200i, PowerVault MD3220, PowerVault MD3220i, PowerVault MD3260, PowerVault MD3260i, PowerVault MD3400, PowerVault MD3420, PowerVault MD3460, PowerVault MD3600F, PowerVault MD3600i, PowerVault MD3620F, PowerVault MD3620i, PowerVault MD3660f, PowerVault MD3660i, PowerVault MD3800f, PowerVault MD3800i, PowerVault MD3820f, PowerVault MD3820i, PowerVault MD3860f, PowerVault MD3860i, Dell Storage MD1400, Dell Storage MD1420, Dell Storage NX3230 ...
Last Published Date

08 Apr 2024

Version

8

Article Type

Solution

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