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Article Number: 000144932

Dell 5K monitor (UP2715K) cannot reach 5K (5120*2880) resolution through Dell thunderbolt dock

Summary: Dell UltraSharp UP2715K 5K monitory displays a distorted image when connected to Dell Thunderbolt dock (TB15)

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Article Content

Symptoms

Dell UltraSharp UP2715K is unable to display 5K resolution when connected to a Thunderbolt dock.

Dell received reports that the Dell UltraSharp UP2715K 5K monitor, when configured for extended display using a Dell Thunderbolt dock (TB15), shows a garbled display at 5120 x 2880 5K resolution..

Cause

Graphics driver.

Resolution

There is no hardware fault with the system or the Thunderbolt dock.

Dell engineering is aware of this issue and is working with Intel on an updated graphics driver as final solution.

This article will be updated when a solution is available for this issue.

Article Properties

Affected Product

Dell Thunderbolt Dock TB15, Dell UP2715K

Last Published Date

18 May 2021

Version

4

Article Type

Solution

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