Resolving Not Being Able to Turn Off Airplane Mode

Resolving Not Being Able to Turn Off Airplane Mode



When you have turned all the wireless connections off (Wi-Fi, Bluetooth or Mobile Broadband), as when you are traveling on an airplane (called Airplane Mode Network Icon Airplane Mode), and you are not able to turn Airplane Mode off, to reconnect to a wireless network, follow the steps to help resolve this issue.
  1. Press and hold the Windows key (Windows Button), and then press the r key.
  2. In the Run box, type devmgmt.msc, and then press Enter.
    Note: The User Account Control window may appear, if so touch or click Yes.

  3. Touch or click the arrow to the left of Human Interface Devices.
  4. Touch and hold or right-click Airplane Mode Switch Collection, and then select Disable.
    Note: When Airplane Mode Switch Collection is not listed, download the latest version from the Dell Support site (the driver is in the Network category). For more information, refer to Dell Knowledge Base article How do I download and install a device driver?.

  5. Touch and hold or right-click Airplane Mode Switch Collection, and then select Enable.
  6. Touch or click the arrow to the left of Network adapters.
  7. Touch and hold or right-click your wireless network adapter (the description should include the word wireless), and then select Properties.
  8. Touch or click the Select Power Management tab, and uncheck the box next to Allow the computer to turn off this device to save power.
  9. Touch or click OK to save the changes.
  10. Restart the computer and check if Airplane mode can be turned off.
    Notes:
    • Turning off Airplane Mode does not automatically turn on Wi-Fi. When the panel labeled Wi-Fi is still gray, touch or click the Wi-Fi panel (the panel should turn from gray to blue and should look like Figure 1).
    • When Airplane mode still cannot be turned off after restarting the computer, proceed to Step 11.
      What the Network Icons Should Look Like
      Figure 1: Wireless Icons Example Settings

  11. Run the Network Troubleshooter.
    1. In the search box type, troubleshooter
    2. Touch or click Troubleshooting (Control panel).
    3. Touch or click Network and Internet.
    4. Touch or click Network Adapter.
    5. Touch or click Next and follow the prompts.

  12. Make sure the BIOS is updated to the latest version. For more information, refer to Dell Knowledge base article What is BIOS and How to Download and Install the latest BIOS?
  13. Make sure the most current wireless drivers are installed. For more information, refer to Dell Knowledge Base article How to Download and Install the Latest Dell Wireless Network Adapter Driver.

    Note: When the affected device has no Wireless connectivity to download a driver or BIOS, you will need to do one of the following to get the driver on the affected device:

    • Connect the affected device to your router using a network cable (when that is an option).


    • Use another device that does have Internet connectivity to download the driver and use a USB Flash drive to transfer the driver to the affected device.


    • When neither of these options are available, perform the following steps (this process may remove your wireless profile, when it does, you will need to recreate the wireless profile that connects the computer to your wireless network. For more information refer to Dell Knowledge Base article Getting Started and Connecting to a Wireless Network).

      1. Press and hold the Windows key (Windows Button), and then press the r key.
      2. In the Run box, type devmgmt.msc, and then press Enter, (the User Account window may appear, if so, touch or click YES).
      3. Touch or click the arrow to the left of Network adapters.
      4. Touch and hold or right-click your wireless network adapter (the description should include the word wireless), and then select Uninstall (do not check the box next to Delete the driver software for this device).
      5. Touch or click OK.
      6. Save any data, close any open program(s) and restart the computer (during the booting process the driver for the wireless adapter will be automatically installed).




Article ID: SLN306990

Last Date Modified: 05/08/2019 06:37 AM


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