How to resolve printer paper jams

How to resolve printer paper jams

Having a paper jam is never a good experience, following the instructions in this article will help you resolve a printer paper jam.

Downloading and viewing the manual as to what printer paper works in your printer, will help prevent you from having another paper jam.

Table of Contents:

  1. Resolving Printer Paper Jams
  2. Downloading and Viewing Printer Manuals

1. Resolving Printer Paper Jams

  1. Turn the printer off and unplug the printer from the A/C outlet.

  2. Open the printer and check the paper path for a paper jam or misfeed.
    • Refer to the paper path diagrams usually located on the inside cover for key areas or your printer manual, for additional information on accessing the printer's manual refer to the Downloading and Viewing Printer Manuals section.
    CAUTION: Internal printer components can be extremely hot! Handle with CAUTION.

  3. When the paper appears as crumpled or waded up, carefully remove all the jammed paper.

  4. When the paper appears to be angled incorrectly, it may be misfeeding through the printer, remove the sheet of paper.
    • Remove the paper stock and reinsert the paper, make sure the paper guides are adjusted correctly.

  5. Close the printer cover(s).

  6. Plug the printer into the A/C outlet.

  7. Turn the printer back on.
    Note: If the printer still indicates a paper jam, repeat steps 1 through 6.

  8. Resend the print job.

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2. Downloading and Viewing Printer Manuals

  1. Browse to the Dell Support page.

  2. Perform one of the following options:
    • Enter your printer's Service Tag under Enter a Dell Service Tag, Dell EMC Product ID, or Model, to get a concise list of drivers and manuals for your specific product model. Touch or click the arrow to the right to continue.
    • When the Service Tag is not available:
      1. Touch or click Browse all products.
      2. Touch or click Electronics & Accessories.
      3. Touch or click Printers & Accessories.
      4. Select your printer model (the model number of your printer is shown on the front of the printer).

  3. Touch or click the Manuals & documents tab.

  4. Touch or click PDF next to the manual you want (typically the Owner's or User's manual).
    • If the manual(s) are available in other languages a More Languages option will show.
    • A PDF reader (called Acrobat) is available for free from Adobe.

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Article ID: SLN289847

Last Date Modified: 09/14/2019 05:21 AM

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