Turn the printer off and unplug the printer from the A/C outlet.
Open the printer and check the paper path for a paper jam or misfeed.
Refer to the paper path diagrams usually located on the inside cover for key areas or your printer manual, for additional information on accessing the printer's manual refer to the Downloading and Viewing Printer Manuals section.
CAUTION:Internal printer components can be extremely hot! Handle with CAUTION.
When the paper appears as crumpled or waded up, carefully remove all the jammed paper.
When the paper appears to be angled incorrectly, it may be misfeeding through the printer, remove the sheet of paper.
Remove the paper stock and reinsert the paper, make sure the paper guides are adjusted correctly.
Close the printer cover(s).
Plug the printer into the A/C outlet.
Turn the printer back on.
Note: If the printer still indicates a paper jam, repeat steps 1 through 6.
Enter your printer's Service Tag under Enter a Dell Service Tag, Dell EMC Product ID, or Model, to get a concise list of drivers and manuals for your specific product model. Touch or click the arrow to the right to continue.