Running Hyper-V with Dell Encryption installed

Summary: This article provides information about the supported recommendations when using Dell Encryption (formerly Dell Data Protection | Encryption) software on an endpoint that is configured with Microsoft Hyper-V enabled. ...

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

Affected Products:

  • Dell Encryption Enterprise
  • Dell Data Protection | Enterprise Edition
  • Dell Encryption Personal
  • Dell Data Protection | Personal Edition

Cause

Not Applicable

Resolution

When running Microsoft Windows 7 or 8.1 with the Microsoft Hyper-V virtualization software on your endpoints, it is recommended to deploy Dell Encryption version 8.7.1 or greater. If previous versions of Dell Encryption are deployed with the Hyper-V software, serious issues such as computer crashes, blue or black screen may occur requiring a Dell Encryption data recovery be performed.

If running Windows 10 and Hyper-V, it is recommended to deploy Dell Encryption version 8.13 or greater.

For more Dell Encryption software requirements, reference the Dell Encryption Enterprise Advanced Installation Guide.

To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.

Affected Products

Dell Encryption
Article Properties
Article Number: 000125042
Article Type: Solution
Last Modified: 03 Oct 2023
Version:  8
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