What is Secure Remote Services?

Secure Remote Services (formerly ESRS) is a highly secure, two-way connection between your Dell EMC products and Dell EMC Customer Support that helps customers avoid and resolve issues up to 73% faster*. Secure Remote Services is completely virtual and offers flexibility for enterprise environments of any size. At no additional cost with any active warranty or maintenance contract, Secure Remote Services enables:

  • Proactive wellness monitoring and issue prevention
  • Automated issue detection, notification and resolution for quicker uptime
  • Predictive analytics-based recommendations through MyService360 and product consoles including CloudIQ
*Based on a July 2017 internal analysis of Support Requests closed in 2016, Support Requests created by Secure Remote Services were resolved up to 73% faster than other cases. Actual results may vary.

Capabilitiesv2v3
Connect home for automated alerting and secure file transportYesYes
Remote fixes, health checks, and upgrades by an authorized support technicianYesYes
Optional policy manager for remote access control and auditingYesYes
Docker edition for Linux distributions for added securityNoYes
Customer installable with in-app upgrade prompts and fixesNoYes
Virtual (no hardware of OS licenses required)NoYes
CloudIQ access with predictive health analysis and seamless integration with MyService360**NoYes
Software Usage Intelligences reporting on software licensing and data usageNoYes

** Secure Remote Services is required to enable predictive health monitoring and analysis with Unity CloudIQ and Vision Software on converged systems.

Get connected

Step 1: Prepare your site

  • Reference the Ports Requirements Guide to enable communications between your Secure Remote Services server and Dell EMC.
  • Use the Site Planning Guide and ensure your environment is ready for installation.

Step 2: Download

Step 3: Install and provision