Skip to main content
  • Place orders quickly and easily
  • View orders and track your shipping status
  • Enjoy members-only rewards and discounts
  • Create and access a list of your products
  • Manage your Dell EMC sites, products, and product-level contacts using Company Administration.

Audio, Speakers, and Microphone

Get support for no audio, low volume or distorted sound issues on speakers, headphones and microphones.

Promoted Content

Speaker Diagnostics
Speaker Diagnostics

Use SupportAssist to run a diagnostic test on your internal or external speakers.

Microphone Diagnostics
Microphone Diagnostics

Use SupportAssist to run a diagnostic test on your internal or external microphone.

Bluetooth Diagnostics
Bluetooth Diagnostics

Use SupportAssist to run a diagnostic test on the Bluetooth card.

Additional Support

Fix Audio or Sound Playback Issues with Speakers or Headphones
Get help to fix audio or sound playback issues with integrated laptop speakers, external speakers, headphones, or headsets.
Fix Audio or Sound Recording Issues with Headsets or Microphones
Having problems with the microphone on your Dell computer? Follow the suggested quick steps to resolve microphone issues. Find links to additional resources for troubleshooting microphone problems.
How to Connect Speakers or Headphones
Learn how to connect wired or wireless speakers or headphones to a Dell computer.
Audio is Not Working After Windows Update
Fix audio issue if the sound stops working or does not work correctly after a Windows update.
Fix Feedback or Echo When Using Microphone
Learn how to fix feedback noise or echo coming from the speakers when using the microphone.

Video Resources

How to Troubleshoot Audio Related Issues

This video provides steps to troubleshoot audio-related issues on a Windows system. The first step is to run the Windows Audio Troubleshooter and follow the on-screen instructions. If the issue persists, the next step is to update all system drivers via SupportAssist. If the issue still persists, the audio driver should be updated from the Dell Support. If the issue still persists, the user should run diagnostics on the audio devices via SupportAssist. If the issue still persists, additional assistance can be provided.
How to Troubleshoot your Internal External Microphone

This video provides steps to troubleshoot microphone issues. These include checking for physical damage to audio cables, ensuring correct audio jack connection, trying a different USB port if using a USB headset or microphone, and using the "Find and fix audio recording problems" feature in Windows to select and apply a fix for the external microphone.
How to Use Dell Drivers and Downloads Website

To download Dell drivers, go to Dell Support Drivers and select your Dell computer or enter the Service Tag. Click "Check for Updates" and then "Show drivers" to review the list. Click "Download And Install" and restart the computer. Dell drivers are only available for tested operating systems. You can also manually download drivers by selecting the operating system, driver category, and clicking "Download". Follow the onscreen instructions to install.

Other Resources

book open
Bluetooth Support
Get support for Bluetooth-related issues when using Bluetooth-enabled speakers or headphones.
Windows Support
Get more info and support for Windows 11, Windows 10, or Windows 8 (8.1) operating systems.
Using SupportAssist OS Recovery
Restore your Computer Using SupportAssist OS Recovery
Learn how to use SupportAssist OS recovery to reset or restore the operating system on your Dell computer.
Troubleshoot system performance issues
Learn how to resolve system performance issues on a Dell computer