Welcome back to Dell support tutorials.
My name is Holton and today we're going to utilize the S OS command to gather support logs. First steps, you're gonna want to SSH into the STD C manager. You will first need to log in as the VCF user. Once there, you are going to have to then su into root.
Now that you're logged into the SSH session of STD C manager, you can see in the notepad behind that these are all the syntax that you can use for the command to gather specific logs during a support session. We may not need everything we may need certain logs at certain times.
We may not want to worry about a health check and we may not want to clear an old log bundle for the testing purposes of this tutorial. We're just gonna run it without the health check. So the log collection utility is located in forward slash forward slash VM ware, forward slash STD C support forward slash S OS and then you input the desired syntax with a dash dash zip.
Now the zip will actually at the end of the collection zip up and get one bundle for you. Uh The dash dash force will make sure that it will run with other actions being taken place inside SD DC manager. So right here it's gonna start right. You can see right above it under the logs that that's the location that it will store the file once it's done collecting and zipping.
That location is V log VM ware, VCFST BC dash support and then it will be the date S OS and then the date and it is a dot GC file. What's nice about this log collection is you'll be able to see which step it's on. So you can see right now it's on V realize logs. Once V realize finishes, you'll see the next pop up.
Now it's collecting the VCF summary logs, the next one to pop up, you'll see the next collection. Now we're gonna fast forward the video just a little bit because this log collection does take quite a bit of time depending on how many nodes you have in your workload domains.
And um how many separate components like Viv Robs and, and NSX and stuff like that. So once it's done, you'll get a completion and it'll sit there and look like it's hanging for a while. And don't worry, this is the process of the zip. So if you want to actually, you can log in now with Win SCP or file Zilla using the VCF user and the location of the files is like I mentioned before, it's going to be, let me scroll up here V log VM ware VCF STD C dash support.
And then it's going to be labeled as S OS and then whatever date and time you gather the logs. So if you wanna wash the zip just to see how large it's getting. You navigate to that directory in Wine or Zilla and then you will be able to monitor once the SSH session returns you back to a prompt.
You know that the zip task is complete and then support will usually provide you with an FTP as these log files can get quite large. I believe the one in this tutorial ranged from about 17 gigs. Um This is because it's collecting everything. We're getting STD C logs, we're getting VXR manager logs, we're getting the real eye logs, we're getting, you know, screen shots, we're getting ESX logs, we're getting V center and PSC logs, we're getting NSX logs.
I mean, this command is very useful and let's say you're, you're working uh ESX problem, not necessarily an STD C manager problem. So you don't need to collect those, right? So your tag would then would be in the background, you see the dash dash ESX or if you're working a V center issue, you'd only want to grab the V center if we need to take a look and then we can gather further logs if needed