How to Extract SupportAssist Logs Using iDRAC 9

This video will show how to extract SupportAssist logs remotely from your Dell PowerEdge server. SupportAssist logs (previously called Tech Support Reports) are similar to RAID and TTY logs, and can help you or your Dell Technical Support rep troubleshoot issues.

Here’s how to export SupportAssist logs using iDRAC 9. Enter the server IP address and log in to iDRAC. If you chose a random default password when ordering, you’ll find it on the pull-out strip.

Otherwise, the default is “calvin”. Go to Maintenance, then SupportAssist. If prompted, complete the SupportAssist registration or click Cancel to skip. Click Start a Collection, then select the information to include. System information, storage, and debug logs are always available.

SupportAssist storage logs are equivalent to TTY or read logs. Gathering OS and application data requires iDRAC’s service module to be installed in the host OS and OS Collector to be installed in iDRAC.

Sending logs directly with SupportAssist  requires the iDRAC service module and registration.  Click Collect to begin. When complete, click OK and save the file.

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