This video provides a guide for troubleshooting audio issues on a Windows computer. The first step is to check audio settings in Windows, followed by ensuring that speakers or headset are set up correctly and working. If the issue persists, the Windows 10 Sound and Audio troubleshooter tool can be used, and if necessary, hardware can be tested. If the problem still persists, the user is advised to contact Dell support.
No sound on your Windows computer? We will guide you through some basic troubleshooting steps To identify and help solve the problem. To troubleshoot audio issues, first rule out the most common causes, like: Issues with speakers and ports. Windows settings.
The operating system. And finally, hardware failure. The first step is to check audio settings in Windows. Ensure your sound is not turned down or on mute.
Right-click the Speaker icon and select Open Volume Mixer. Ensure Mute is off, and volume levels are up. Then, confirm the correct playback device is selected. Type "sound" in the Search bar and select it from the listed results. Choose the correct device and click the Set Default button.
If your audio settings look correct, the next step is to make sure Your speakers or headset are set up correctly and working. Ensure the audio jack is plugged in to the correct port. Unplug and reconnect the audio jack to ensure it is seated correctly.
Now make sure the speakers work by testing them on another device Like a phone or mp3 player. Now that we have confirmed it is not your environment or settings, We will begin to troubleshoot Windows.
Next, we will use the Windows 10 Sound and Audio troubleshooter tool. Right-click on the speaker icon and click Troubleshoot sound problems. Windows scans your system and attempts to identify and solve any problems.
Visit dell.com/drivers and provide your service tag. Then click the Drivers tab. Click Detect Drivers for the best experience. If your audio is still not functioning.
The last step is to test your hardware. Click the Diagnostics tab, Then check the Sound card box And click Test Selected Devices. If no hardware issues are identified, but you still have no sound, Contact us on Twitter, @dellcares Or on Facebook, at Facebook.com/dell. Or search our Knowledge Base at dell.com/support Thank you for watching.
