Top Solutions

The most helpful knowledge articles for your product are included in this section.

DSA-2021-283: Dell EMC Support Assist Enterprise Security Update for Apache Log4j Remote Code Execution Vulnerability (CVE-2021-44228, CVE-2021-45046, and CVE-2021-45105)

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Dell EMC Support Assist Enterprise remediation is available for the Apache Log4j Remote Code Execution Vulnerability that may be exploited by malicious users to compromise the affected system. Dell recommends implementing this remediation as soon as possible in light of the critical severity of the vulnerability.

Last Modified: 24 AUG 2022

Article ID: 000194724

Article type: Dell Security Advisory

Dell EMC SupportAssist Enterprise 2.x – Guide and Download

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Dell EMC SupportAssist Enterprise 2.x automates support by proactively identifying hardware and software issues.

Last Modified: 13 JUL 2021

Article ID: 000179530

Article type: Solution


Manuals and Documents

Manuals, documents, and other information for your product are included in this section.

SupportAssist Enterprise Version 2.0.70 User's Guide

Publish date: 10 MAR 2022
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Publish date: 10 MAR 2022

SupportAssist Enterprise Version 2.0.80 User's Guide

Publish date: 10 MAR 2022
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Publish date: 10 MAR 2022

SupportAssist Enterprise Version 2.0.80 Release Notes

Publish date: 23 DEC 2021
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Publish date: 23 DEC 2021

SupportAssist Enterprise Version 2.0.80 Support Matrix

Publish date: 23 DEC 2021
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Publish date: 23 DEC 2021

SupportAssist Enterprise Version 2.0.60 Reportable Items

Publish date: 15 DEC 2021
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Publish date: 15 DEC 2021

SupportAssist Enterprise Version 2.0.70 Release Notes

Publish date: 11 NOV 2021
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Publish date: 11 NOV 2021

SupportAssist Enterprise Version 2.0.70 Support Matrix

Publish date: 14 OCT 2021
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Publish date: 14 OCT 2021

SupportAssist Enterprise Version 2.0.60 Support Matrix

Publish date: 29 MAR 2021
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Publish date: 29 MAR 2021

SupportAssist Enterprise REST API Guide

Publish date: 24 NOV 2020
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Software Documents

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Publish date: 24 NOV 2020

SupportAssist Enterprise Alert Policy

Publish date: 24 NOV 2020
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Software Documents

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Publish date: 24 NOV 2020

SupportAssist Enterprise Version 2.0.60 Release Notes

Publish date: 12 NOV 2020
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Publish date: 12 NOV 2020

SupportAssist Enterprise Version 2.0.60 User's Guide

Publish date: 12 NOV 2020
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Publish date: 12 NOV 2020

SupportAssist Enterprise Version 2.0.50 Support Matrix

Publish date: 09 OCT 2020
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Publish date: 09 OCT 2020

SupportAssist Enterprise Version 2.0.50 Release Notes

Publish date: 30 JUL 2020
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Publish date: 30 JUL 2020

SupportAssist Enterprise Version 2.0 Quick Setup Guide

Publish date: 20 JUL 2020
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Publish date: 20 JUL 2020

SupportAssist Enterprise Version 2.0.50 User's Guide

Publish date: 30 JUN 2020
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Publish date: 30 JUN 2020

SupportAssist Enterprise Version 2.0.50 Reportable Items

Publish date: 09 APR 2020
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Publish date: 09 APR 2020

Regulatory Information for your product is included in this section.

No regulatory information exists for this product.


Videos

Videos for your product are included in this section. See Video Tutorials

Featured Video 15 Nov 2021 02:45

Upgrade SupportAssist Enterprise 2.x to Secure Connect Gateway Application Edition (00:03:20)

In this video, we demonstrate how to upgrade from SupportAssist Enterprise 2.0.70 or later to secure connect gateway application edition. After April 2022, SupportAssist Enterprise capabilities such as device management, case creation, and alert monitoring will not be available. To continue to manage and monitor your devices, you must upgrade to secure connect gateway. Upgrade to secure connect gateway is available only from the 2.0.70 version. A banner is displayed on the SupportAssist Enterprise user interface to initiate the upgrade process. After the upgrade, all your devices, settings, and other associated information are migrated to secure connect gateway. You can also upgrade to secure connect gateway by manually installing secure connect gateway on the same local system. For more information about the upgrade process, go to www.dell.com/UpgradetoSecureConnectGateway. For information about secure connect gateway application edition, go to //www.dell.com/SCG-App-docs.