Top Solutions

The most helpful knowledge articles for your product are included in this section.

Computer Restarts or Shuts Down Intermittently, Locks Up, Stops Responding or an Error Occurs.

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This article provides recommendations to resolve an issue with your Dell computer restarting, shutting down, locking up or not responding, and similar issues with Windows.

Last Modified: 03 FEB 2023

Article ID: 000132224

Article type: Solution

WD19TB and WD19TBS: Reduced connectivity error message reported on boot

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The following article deals with providing information about an error message seen on startup. This happens when connecting the WD19TB and WD19TBS docking station to a USB type-C port that does not support Thunderbolt 3 protocols.

Last Modified: 02 FEB 2023

Article ID: 000135678

Article type: Solution

How to Troubleshoot Touch Screen or Touch Panel Issues

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This article provides information about how to troubleshoot touch screen issues on touch-enabled Dell all-in-one desktops, laptops, and Dell monitors.

Last Modified: 01 FEB 2023

Article ID: 000132121

Article type: Solution

How to Troubleshoot USB Port When it is Not Working

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Find information about how to troubleshoot and resolve USB-related issues on your Dell computer. Find step-by-step instructions when a USB port is not working.

Last Modified: 30 JAN 2023

Article ID: 000132048

Article type: Solution

How to Troubleshoot Overheating, Shutdown, or Thermal Issue on a Dell Computer

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This article provides information about how to troubleshoot and resolve overheating, thermal, intermittent shutdown and other heat-related performance issues on a Dell computer. Computers can restart, shutdown, or have performance issues due to excessive heat.

Last Modified: 25 JAN 2023

Article ID: 000130867

Article type: Solution


Manuals and Documents

Manuals, documents, and other information for your product are included in this section.

Handling swollen Lithium-ion batteries

Publish date: 19 OCT 2020
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Publish date: 19 OCT 2020

XPS 13 Service Manual

Publish date: 12 SEP 2017
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Publish date: 12 SEP 2017

XPS 13 Setup and Specifications

Publish date: 12 SEP 2017
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Publish date: 12 SEP 2017

Dell XPS 13-9360 Re-image Guide

Publish date: 13 SEP 2016
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Publish date: 13 SEP 2016

Regulatory Information

Regulatory Information for your product is included in this section. Learn more about regulatory compliance

Dell XPS 13-9360Regulatory Model P54GRegulatory Type P54G002

EUROPEAN UNION - CE Declaration of Conformity
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EUROPEAN UNION - CE Declaration of Conformity

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Videos

Videos for your product are included in this section. See Video Tutorials

Featured Video 21 Nov 2022 11:30

How to Remove XPS 13-9360 Keyboard (00:02:59)

This video shows the procedure for removal and replacement of the Keyboard in your XPS 13-9360