You will not be able to log into Windows with Windows Hello after resuming from modern standby with the Dell Wired Mouse with Fingerprint Reader (MS819).
Affected Computers:
- Inspiron 7415 2-in-1
- Inspiron 14 5415
- Inspiron 15 5515
- Vostro 14 5415
- Vostro 14 5515
Updating to the latest Dell Wired Mouse with Fingerprint Reader (MS819) driver (A03 or newer) on the computer will help resolve the issue. To download and install the latest Dell Wired Mouse with Fingerprint Reader (MS819) driver, follow the steps mentioned below.
WARNING: Downloading and installing Dell-developed drivers or software from third-party or unknown sources can cause the computer or device not to work correctly, cause the computer to crash or not boot into the operating system, or in some rare instances infect the computer with virus, trojan, or other malicious software.
NOTE: Drivers for third-party or non-Dell products such as non-Dell branded printers, docking stations, webcams, scanners, monitors, and so on must be downloaded from the device manufacturer's website.
- Use the following link: Wired Mouse with Fingerprint Reader - MS819 Driver
- Click Download and save the file to your computer.
- Open File Explorer and browse to the location where the downloaded file is saved.
- Double-click the downloaded Dell Wired Mouse with Fingerprint Reader (MS819) driver driver setup file and follow the on-screen instructions to complete the installation process.