Dell Networking Edge Gateway Out of Box setup cloud-init fails

Summary: Sometimes when first powering up an Edge gateway running Ubuntu, an error may occur that prevents the initial setup to complete correctly.

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Symptoms

When initially booting the Edge Gateway running Ubuntu, the cloud-init process fails. You may notice one or more of the following symptoms:
The Ethernet ports do not work on bootup.
The system did not require Ubuntu password change on first bootup.

Cause

This is due to Ubuntu cloud-init failing or not completing the initial setup.

Resolution

To reset cloud-init process, log in to the unit using the default credentials and run the following commands:  
sudo rm -rf /var/lib/cloud/instance
sudo cloud-ini clean
sudo rm /var/log/cloud-init*.log
sudo poweroff

The system will now trigger the init-local process on the next power on.

Affected Products

Dell Edge Gateway 3200, Dell Edge Gateway 5200
Article Properties
Article Number: 000226064
Article Type: Solution
Last Modified: 05 Jun 2025
Version:  3
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