Data Protection Advisor: Saving a New SharePoint Configuration Fails with "Error 0 - Unknown error occurred"

Summary: Saving a new SharePoint configuration in Dell Data Protection Advisor (DPA) fails with "Error 0 - Unknown error occurred."

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Symptoms

When a user saves a new SharePoint configuration in the DPA UI, an error occurs:
error0

In the server.log file on the DPA application server, the following error appears:

2022-07-04 05:23:37,558 ERROR [com.emc.dpa.command.serversettings.SharePointSettingsCommandsBean] (Thread-278) Failed to connect to https://mysites.sharepoint.com/sites/DPA_Reports : Connect to login.microsoftonline.com:443 failed: connect timed out

 

Cause

The DPA application server does not have access to the Internet.

To confirm this issue, use a browser on the server to access the following website:
https://login.microsoftonline.com
Alternatively, run the following command:

curl -I https://login.microsoftonline.com

The first line returned should be "HTTP/1.1 200 OK."

In this case, the command returned the following error:

curl: (7) Failed to connect to https://login.microsoftonline.com port 443: Connection timed out

 

Resolution

Configure the DPA application server with Internet access.

 

Affected Products

Data Protection Advisor
Article Properties
Article Number: 000201203
Article Type: Solution
Last Modified: 03 سبتمبر 2026
Version:  6
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