Vprotect: Hyper-V 백업이 (내보내기) 내부 서버 오류로 인해 실패함

Summary: Hyper-V 백업이 vProtect 오류 "ExternalAPIException: 내부 서버 오류"

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Symptoms

백업이 실패하고 "ExternalAPIException: Internal Server Error"

노드 로그에서 아래 표시된 오류를 확인합니다.

[2024-04-10 20:24:18.531] ERROR [pool-5-thread-6] HypervRequestSender.send:43
[e4b640a5-7784-4195-a909-6294d3763d0f] ApiException, code 500

[2024-04-10 20:24:18.531] ERROR [pool-5-thread-6] ExportTask.run:135
[e4b640a5-7784-4195-a909-6294d3763d0f] Backup task failed:

com.dell.vprotect.engine.exception.ExternalAPIException: Internal Server Error
        at com.dell.vprotect.engine.hypervisor.hyperv.HypervRequestSender.send(HypervRequestSender.java:48) ~[engine.jar:?]
        at com.dell.vprotect.engine.hypervisor.hyperv.HypervApi.createAndUploadRctMap(HypervApi.java:283) ~[engine.jar:?]
        at com.dell.vprotect.engine.hypervisor.hyperv.vmexport.DdBoostExport.createAndUploadRctMapToDdBoostAndUpdateBackupFiles(DdBoost
Export.java:221) ~[engine.jar:?]
        at com.dell.vprotect.engine.hypervisor.hyperv.vmexport.DdBoostExport.lambda$exportIncremental$6(DdBoostExport.java:163) ~[engin
e.jar:?]


Hyper-V vProtect 에이전트 로그를 확인하면 다음과 유사한 오류가 나타납니다. 

2024/04/10 20:27:06.761 [e4b640a5-7784-4195-a909-6294d3763d0f] Microsoft.Management.Infrastructure.CimException: The WS-Management service cannot process the request. The computed response packet size (585610) exceeds the maximum envelope size that is allowed (512000).
   at Microsoft.Management.Infrastructure.Internal.Operations.CimSyncEnumeratorBase`1.MoveNext()
   at System.Linq.Enumerable.SingleOrDefault[TSource](IEnumerable`1 source)
   at Microsoft.Management.Infrastructure.CimSession.InvokeMethod(String namespaceName, CimInstance instance, String methodName, CimMethodParametersCollection methodParameters, CimOperationOptions options)

Cause

기본 크기: WSMan:\localhost\MaxEnvelopeSizeKb 는 500(킬로바이트), 즉 512,000바이트입니다.

에이전트가 더 많은 데이터를 전송하려고 하면 DDboost 이보다 예외가 발생합니다.

Resolution

실패한 백업이 있는 가상 머신을 호스팅하는 하이퍼바이저에 액세스합니다.
크기 확인 WSMan:\localhost\MaxEnvelopeSizeKb (PowerShell을 관리자로 사용)

PS C:\Users\Administrator> Get-Item -Path WSMan:\localhost\MaxEnvelopeSizeKb


   WSManConfig: Microsoft.WSMan.Management\WSMan::localhost

Type            Name                           SourceOfValue   Value
----            ----                           -------------   -----
System.String   MaxEnvelopeSizekb                              500


PS C:\Users\Administrator>


값을 기본값인 500에서 전송되는 바이트 수보다 큰 값으로 늘립니다 

PS C:\Users\Administrator> Set-Item -Path WSMan:\localhost\MaxEnvelopeSizeKb 600
PS C:\Users\Administrator> Get-Item -Path WSMan:\localhost\MaxEnvelopeSizeKb


   WSManConfig: Microsoft.WSMan.Management\WSMan::localhost

Type            Name                           SourceOfValue   Value
----            ----                           -------------   -----
System.String   MaxEnvelopeSizekb                              600


PS C:\Users\Administrator>


백업 재실행

Affected Products

vProtect
Article Properties
Article Number: 000224451
Article Type: Solution
Last Modified: 04 أيار 2026
Version:  3
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