RecoverPoint: ERROR: Cluster xxxxx is a candidate to change its security level

Summary: After a change in the environment such as a Security settings, IP changes, upgrade or repository volume change, clusters fail to communicate and you must adjust the security level.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.

Symptoms

System Poblems:
 ERROR: Cluster vRPA1 is a candidate to change its security level. If this message appears for a long time, the security level change process may have failed because of a configuration error, a network problem, or because the cluster does not recognize a security certificate of another cluster. Verify the cluster configuration, network connections, and that the clusters recognize the security certificates of other clusters.
Clusters problems:
vRPA2: RPAs: WARNING: States of all RPAs are unknown WARNING: LAN connection between all RPAs is unknown WARNING: Fiber connection between all RPAs is unknown Volumes: WARNING: States of all devices are unknown Splitters: WARNING: States of all splitters are unknown vRPA1: RPAs: OK Volumes: OK Splitters: OK WANs problems: [vRPA1 - vRPA2]: Items: WARNING: No remote communication between clusters in the system

 

Cause

The system is trying to set the security level, and one or more RPAs fail.
Due to different security levels, clusters fail to communicate.

 

Resolution

Workaround:
Run the following script on all RPAs to see if any of them has a different security level:

Boxmgmt -> [2] Setup -> [8] Advanced options -> [4] Run script

NDRjZTlhY2E4MjM2YjNlMjZiNmY1N2NlMjFmOTAzMmYKdW5saW1pdGVkCm5vdF9yZXN0cmljdGVk
ClRoZSBpZCBvZiB0aGUgc2NyaXB0IGlzOjUwMTQ1MApHZXQgY3VycmVudCBuZXR3b3JrIHNlY3Vy
aXR5IGxldmVsCk5pdgojIS9iaW4vc2gKY2F0IC9ob21lL2tvcy9uZXR3b3JrU2VjdXJpdHlMZXZl
bC50eHQKZXhpdAo=

#

The output is:
1
Note regarding results:
0 = SECURITY_LEVEL_NON_SECURE
1 = SECURITY_LEVEL_AUTHENTICATE
2 = SECURITY_LEVEL_ENCRYPT
100/101/102 = Temporary state - Change is being attempted.

Reboot the RPA that is different than the others, or has a temporary state (anything other than 0/1/2)
Boxmgmt -> [5] Shutdown / Reboot operations -> [1] Reboot RPA

 

Additional Information

Refer to this video:

 

Affected Products

RecoverPoint

Products

RecoverPoint, RecoverPoint for Virtual Machines
Article Properties
Article Number: 000171113
Article Type: Solution
Last Modified: 17 جمادى الآخرة 1447
Version:  4
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