Data Protection Advisor: Shromažďování dat pro software Avamar selže s chybou "authentication method 10 not supported"
Summary: Shromažďování dat pro systém Avamar selže po upgradu serveru Avamar s chybou "Authentication method 10 not supported".
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Symptoms
Po upgradu serveru Avamar na verzi 19.3 se shromažďování dat pro systém Avamar nezdaří a zobrazí se následující chyba:
Connection to database mcdb failed: authentication method 10 not supported (-1)
Cause
Od verze Avamar 19.3 byla aktualizována metoda vzdáleného ověřování na mdcd.
V protokolu agenta se zobrazí následující zpráva:
DBG1 27653.27653 20200817:184048 sodbc.pgsql.exec - cpgsqlExec(): Cannot execute statement due to handle with invalid status DBG1 27653.27653 20200817:184048 sodbc.pgsql.connect - cpgsqlConnect(): Failed to determine database version: Connection to database mcdb failed: authentication method 10 not supported DBG1 27653.27653 20200817:184048 sodbc.pgsql.connect - cpgsqlConnect(): Obtained new connection to postgres database. Server=X.X.X.X, DB=mcdb, Port=5555, User=viewuser DBG1 27653.27653 20200817:184048 sodbc.pgsql.sodbc - sodbcOpen(): Failed to connect to database server. server=X.X.X.X, dbname=mcdb, user=viewuser, port=5555. Error was: Connection to database mcdb failed: authentication method 10 not supported (-1) DBG1 27653.27653 20200817:184048 sodbc.pgsql.connect - cpgsql(): Closing connection to postgres database. Server=X.X.X.X, DB=mcdb, Port=5555, User=viewuser ERR 27653.27653 20200817:184048 agent.mod.avamar - status(): failed to connect to server
Resolution
Podpora nové metody ověřování pro systém Avamar byla zavedena v DPA 19.3.
Upgradujte agenta shromažďování dat DPA na verzi 19.3, aby bylo ověřování a shromažďování dat úspěšné.
Article Properties
Article Number: 000173621
Article Type: Solution
Last Modified: 03 ربيع الآخر 1448
Version: 5
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