RecoverPoint - Failed to configure Secure Connect Gateway
Summary: Failed to configure Secure Connect Gateway.
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Symptoms
Unable to configure Secure Connect Gateway (SCG) from RecoverPoint CLI, it fails with the following error: "Failed to FTP 7" and "Failed to FTP to the Gateway at"
On the Secure Connect Gateway portal after adding the RecoverPoint details, the following error is displayed:
Note: From the RecoverPoint side SCG is configured using same method as for ESRS.
Cause
The cause is related with firewall rules not allowing communication from RecoverPoint to the SCG.
Resolution
Network team to resolve the firewall rules conflict and allow communication between RecoverPoint and SCG.
Affected Products
RecoverPoint, RecoverPoint EX, RecoverPoint for Virtual Machines, RecoverPoint Gen6 ServerArticle Properties
Article Number: 000315949
Article Type: Solution
Last Modified: 19 رجب 1447
Version: 2
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