Unisphere for PowerMax and VSI: Unable to fetch U4P details for VMAX system 'Internal Server Error'

Oversigt: VSI 10.0 - PowerMax to Virtual Storage Integrator (VSI) registration error: "Unable to fetch U4P details for VMAX system 'Internal Server Error'."

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Symptomer

When registering a PowerMax storage array in VSI 10.0 the following error is observed:

register system


The VSI logs post the following events: 
2022-08-17 16:33:58 [https-jsse-nio-8001-exec-38] DEBUG o.s.w.s.m.m.a.HttpEntityMethodProcessor - Writing [{message=Unable to fetch U4P details for VMAX system 'Internal Server Error'., status=500, reason=In (truncated)...]
2022-08-17 16:33:58 [https-jsse-nio-8001-exec-38] DEBUG o.a.c.h.f.GzipOutputFilter - Flushing the compression stream!
2022-08-17 16:33:58 [https-jsse-nio-8001-exec-38] DEBUG o.a.c.h.f.GzipOutputFilter - Flushing the compression stream!
2022-08-17 16:33:58 [https-jsse-nio-8001-exec-38] DEBUG o.a.c.h.f.GzipOutputFilter - Flushing the compression stream!
2022-08-17 16:33:58 [https-jsse-nio-8001-exec-38] DEBUG o.a.c.h.f.GzipOutputFilter - Flushing the compression stream!
2022-08-17 16:33:58 [https-jsse-nio-8001-exec-38] DEBUG o.s.w.s.m.m.a.ExceptionHandlerExceptionResolver - Resolved [com.emc.iapi.core.exception.IapiException: Unable to fetch U4P details for VMAX system 'Internal Server Error'.]
2022-08-17 16:33:58 [https-jsse-nio-8001-exec-38] DEBUG o.s.w.s.DispatcherServlet - Completed 500 INTERNAL_SERVER_ERROR





Årsag

The array being registered is running embedded Unisphere v9.x. The version of VSI is v10.x.

As per page 16 of the VSI v10 Product guide the requirements state: 
"A supported PowerMaxOS release and Unisphere for PowerMax 10.0 and above..."

Table - Dell storage requirements

Løsning

There are two workarounds:
  • Use v9.x of the VSI plug-in
  • Install a stand-alone version of Unisphere for PowerMax v10

Berørte produkter

Virtual Storage Integrator (VSI)
Artikelegenskaber
Artikelnummer: 000203112
Artikeltype: Solution
Senest ændret: 24 jan. 2023
Version:  2
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