- Compatible Products
- Setup
- Drivers
- Troubleshooting
- Frequently Asked Questions
- Informational Video
Compatible Products
The following computers are compatible with the PN5122W Dell Active Pen.
Note: The Dell PN5122W Active Pen can only be used with 2-in-1 laptop versions except for the Precision 5470 Mobile Workstation (a specific LCD version is needed) and Latitude 7320 Detachable.
Some models have two versions, a normal laptop version (Example: Latitude 5320), and a 2-in-1 version (Example: Latitude 5320 2-in-1).
- Precision 5470 Mobile Workstation*
* Compatible with QHD+ displays only. The FHD+ displays are not compatible with Dell active pens.
- Latitude 3330 2-in-1
- Latitude 3340 2-in-1
- Latitude 5300 2-in-1 Chromebook Enterprise
- Latitude 5310 2-in-1
- Latitude 5320 2-in-1
- Latitude 5330 2-in-1
- Latitude 5340 2-in-1
- Latitude 7210 2-in-1
- Latitude 7310 2-in-1
- Latitude 7320 2-in-1
- Latitude 7320 Detachable
- Latitude 7330 2-in-1
- Latitude 7340 2-in-1
- Latitude 7410 2-in-1
- Latitude 7410 2-in-1 Chromebook Enterprise
- Latitude 7420 2-in-1
- Latitude 7430 2-in-1
- Latitude 7440 2-in-1
- Latitude 9330 2-in-1
- Latitude 9410 2-in-1
- Latitude 9420 2-in-1
- Latitude 9430 2-in-1
- Latitude 9440 2-in-1
- Latitude 9510 2-in-1
- Latitude 9520 2-in-1
- Inspiron 7420 2-in-1
- Inspiron 7425 2-in-1
- Inspiron 7430 2-in-1***
- Inspiron 7435 2-in-1***
- Inspiron 7620 2-in-1
- Inspiron 7630 2-in-1
- XPS 13 9310 2-in-1
- XPS 13 9315 2-in-1
Note: ***Dell Peripheral Manager does not support active pens for Inspiron 7435 2-in-1 and 7430 2-in-1. The basic inking function can still be performed.
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Setup
Download the PN5122W documentation, such as the user guide. Follow the instructions in the guide to set up your Dell Active Pen.
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Drivers
The Dell Peripheral Manager for the Dell Active Pen PN5122W can be downloaded on the Dell Support Site.
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Troubleshooting
| Problem |
Possible Causes |
Possible Solutions |
| Pen cannot write or draw. |
The laptop is not supported for the pen type. |
See the list of Compatible Systems. |
| The battery is fully drained. |
Replace the AAAA battery. |
| The pen cannot connect with Dell Peripheral Manager (DPeM). |
The DPeM pairing was not successful. |
Launch DPeM, click the '+' mark on the upper right corner, click Pen mark.
Tap the screen with the pen tip of your pen to connect the pen with DPeM. |
| Default functions for the barrel buttons do not work. |
The default function is changed or overwritten. |
Launch DPeM to check the function assignment of the barrel buttons. |
| Pen skin peels off. |
Alcohol-based liquid may damage the pen skin. |
Avoid using alcohol-based cleaner or sanitizer on the pen directly. |
| Unsuitable stock and operating temperature and humidity may damage the pen body. |
See the documentation to find more information for stocking and operating the pen. |
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Frequently Asked Questions
- What are the Supported Operating Systems?
Windows 11 and Windows 10 support the pen.
- What is the recommended battery type?
Alkaline batteries are recommended for these pens. The pen uses one AAAA battery.
- What information is required when contacting Dell Tech Support?
Before contacting Dell Tech Support, get the following information ready:
- The Order Number
- The laptops Service Tag.
- The PPID is found on the box or sleeve under the pen battery cap (PPID starts with CN).
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Informational Video
Unbox and Set Up Your Dell Active Pen PN5122W.
Duration: 02:33
When available, closed caption (subtitles) language settings can be chosen using the Settings or CC icon on this video player.
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