MSIexec repair when missing C:ProgramDataCredantEMSLogs
Summary: If the C:\ProgramData\Credant\EMS\Logs folder is missing, then the MSIexec tool attempts to perform a repair on the Dell Data Protection | Encryption installation.
Symptoms
Affected Products:
- Dell Data Protection | Enterprise Edition
- Dell Data Protection | Personal Edition
- Dell Data Protection | External Media Edition
Affected Versions:
- v8.3.0 - 8.5.0
Cause
Not Applicable
Resolution
The EMS log location was moved in Dell Data Protection | Encryption 8.3.0 from C:\ProgramData\Credant\EMS\Logs to C:\ProgramData\Dell\Dell Data Protection\Encryption. However, the Windows installer may still have the previous location cached. If the C:\ProgramData\Credant\EMS\Logs folder is manually deleted, then MSIexec attempts to repair the folder when the user right-clicks a file in Windows Explorer.
To stop MSIExec from trying to repair the Dell Data Protection | Encryption installation, re-create the folder C:\ProgramData\Credant\EMS\Logs.
This issue is resolved in Dell Data Protection | Encryption v8.5.0 and later.
To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
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