No Video from USB Type-C Port on an Alienware or XPS
Summary: Learn about what to do when a USB Type-C port and cable are not providing video output on an Alienware or Dell XPS desktop.
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This article is not tied to any specific product.
Not all product versions are identified in this article.
Symptoms
A USB Type-C port and cable show no video with affected Alienware and XPS computers.
Affected Platforms:
- Alienware Area-51 Threadripper Edition R3 and R6
- Alienware Area-51 R4 and R5
- Alienware Aurora R6
- Alienware Aurora R13
- Alienware Aurora Ryzen Edition R14
- Alienware Aurora R15
- Alienware Aurora R16
- XPS 8950
- XPS 8960
Cause
The USB Type-C port on affected Alienware and XPS platforms has no video output by design.
Resolution
- Support for Alienware Area-51 Threadripper Edition R3 and R6 - Refer to the Setup and Specifications manual for either the R3 or the R6, then the PCI-Express graphics card installation matrix.
- Support for Alienware Area-51 R4 and R5 - Refer to the Setup and Specifications manual for either the R4 or the R5, then the PCI-Express graphics card installation matrix.
- Support for Alienware Aurora R6 - Refer to the Setup and Specifications manual, then the Ports and connectors section.
- Support for Alienware Aurora R13 Documentation - Refer to the Setup and Specifications manual, then the GPU - Discrete section.
- Support for Alienware Aurora Ryzen Edition R14 Documentation - Refer to the Setup and Specifications manual, then the GPU - Discrete section.
- Support for Alienware Aurora R15 Documentation - Refer to the Setup and Specifications manual, then the Video section.
- Support for Alienware Aurora R16 Documentation - Refer to the Owner’s manual, then the Video section.
- Support for XPS 8950 Documentation - Refer to the Setup and Specifications manual, then the GPU - Integrated or the GPU - Discrete section.
- Support for XPS 8960 Documentation - Refer to the Setup and Specifications manual, then the GPU - Integrated or the Video section.
Affected Products
Alienware Area-51 Threadripper Edition R3 and R6, Alienware Area-51 R4 and R5, Alienware Aurora R13, Alienware Aurora Ryzen Edition R14, Alienware Aurora R15, Alienware Aurora R16, Alienware Aurora R6, XPS 8950, XPS 8960Article Properties
Article Number: 000143744
Article Type: Solution
Last Modified: 01 Jul 2025
Version: 7
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