SRM 4.5: Error deleting device in Management of Database Metrics

Summary: After deleting the inactive devices on Management of Database metrics, message indicates success but the deleted inactive devices still show when using mysql.

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Symptoms

User is able to query the data of the inactive device on the Management of Database metrics. When clicking to delete them, the delete message shows success without error. When user queries the same device in mysql, the number of metrics still shows there and the value was not deleted.

Checking the Frontend Catalina logs found the error below:     
Feb 23, 2021 4:23:57 PM com.watch4net.apg.v2.modules.admin.VariableManagementDeleteCallback error
SEVERE: Error when deleting.
com.sun.xml.internal.ws.fault.ServerSOAPFaultException: Client received SOAP Fault from server: javax.xml.bind.UnmarshalException
with linked exception:
[javax.xml.stream.XMLStreamException: ParseError at [row,col]:[1,1500581]
Message: An invalid XML character (Unicode: 0xc) was found in the element content of the document.] Please see the server log to find more detail regarding exact cause of the failure.
at com.sun.xml.internal.ws.fault.SOAP11Fault.getProtocolException(SOAP11Fault.java:178)
at com.sun.xml.internal.ws.fault.SOAPFaultBuilder.createException(SOAPFaultBuilder.java:116)
at com.sun.xml.internal.ws.client.sei.StubHandler.readResponse(StubHandler.java:238)
at com.sun.xml.internal.ws.db.DatabindingImpl.deserializeResponse(DatabindingImpl.java:189)
at com.sun.xml.internal.ws.db.DatabindingImpl.deserializeResponse(DatabindingImpl.java:276)
at com.sun.xml.internal.ws.client.sei.SyncMethodHandler.invoke(SyncMethodHandler.java:104)
at com.sun.xml.internal.ws.client.sei.SyncMethodHandler.invoke(SyncMethodHandler.java:77)
at com.sun.xml.internal.ws.client.sei.SEIStub.invoke(SEIStub.java:147)
at com.sun.proxy.$Proxy212.deleteVariables(Unknown Source)
at com.watch4net.apg.v2.modules.admin.WebServiceCommunication.deleteVariables(WebServiceCommunication.java:250)
at com.watch4net.apg.v2.modules.admin.VariableManagement$VariableDeleterThread.run(VariableManagement.java:342)

Cause

The Tomcat service and Webservice gateway may have not be fully upgraded.

Resolution

Log in to the Frontend Server and run following commands:     

  • /opt/APG/bin/manage-modules.sh service update tomcat Default
  • /opt/APG/bin/manage-modules.sh service start tomcat Default
  • /opt/APG/bin/manage-modules.sh service update webservice-gateway Default
  • /opt/APG/bin/manage-modules.sh service start webservice-gateway Default

Products

SRM, SRM
Article Properties
Article Number: 000184238
Article Type: Solution
Last Modified: 29 Aug 2022
Version:  5
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