Data Protection Advisor：Avamar 的数据收集失败，并显示错误“不支持身份验证方法 10”
Summary: 升级 Avamar Server 后，Avamar 的数据收集失败，并显示错误“不支持身份验证方法 10”。
This article applies to
This article does not apply to
This article is not tied to any specific product.
Not all product versions are identified in this article.
Symptoms
将 Avamar Server 升级到 19.3 后，Avamar 的数据收集失败，并显示以下错误：
Connection to database mcdb failed: authentication method 10 not supported (-1)
Cause
从 Avamar 19.3 开始，已更新 mdcd 的远程身份验证方法。
以下消息显示在代理程序日志中：
DBG1 27653.27653 20200817:184048 sodbc.pgsql.exec - cpgsqlExec(): Cannot execute statement due to handle with invalid status DBG1 27653.27653 20200817:184048 sodbc.pgsql.connect - cpgsqlConnect(): Failed to determine database version: Connection to database mcdb failed: authentication method 10 not supported DBG1 27653.27653 20200817:184048 sodbc.pgsql.connect - cpgsqlConnect(): Obtained new connection to postgres database. Server=X.X.X.X, DB=mcdb, Port=5555, User=viewuser DBG1 27653.27653 20200817:184048 sodbc.pgsql.sodbc - sodbcOpen(): Failed to connect to database server. server=X.X.X.X, dbname=mcdb, user=viewuser, port=5555. Error was: Connection to database mcdb failed: authentication method 10 not supported (-1) DBG1 27653.27653 20200817:184048 sodbc.pgsql.connect - cpgsql(): Closing connection to postgres database. Server=X.X.X.X, DB=mcdb, Port=5555, User=viewuser ERR 27653.27653 20200817:184048 agent.mod.avamar - status(): failed to connect to server
Resolution
DPA 19.3 中引入了对 Avamar 的新身份验证方法的支持。
将 DPA 数据收集代理升级到 19.3 以成功进行身份验证和数据收集。
Article Properties
Article Number: 000173621
Article Type: Solution
Last Modified: 14 Sept 2026
Version: 5
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.