Avamar：套用 19.9 mcs 修補程式338748後，備份清單花費大量時間

Summary: 套用 19.9 管理主控台伺服器 （MCS） 修補程式338748後，擷取備份會花費大量時間，有時甚至會逾時。

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Symptoms

確認目前的 Avamar 版本是 19.9，含 hotfix 338748：

admin@avamar-server:~/>: mcserver.sh --version
  version:              19.9.0-78_HF338748
  build date:           Aug 22 2023 12:55:54
  PostgreSQL version:   postgres (PostgreSQL) 10.23
  db schema version:    19.8.0.1
  views schema version: 7.5.0.5
admin@avamar-server:~/>:

在下列範例中，Avamar 用戶端有 14 個本機備份和 14 個遠端備份。

在 Avamar 使用者介面 （AUI） 或 Avamar Administrator UI 中進行備份擷取期間，mcserver 記錄會顯示下列訊息： 

getImmutableBackupStatus
getGovernanceModeStatus
admin@avamar-server:/usr/local/avamar/var/mc/server_log/>: grep "195983] com.avamar.mc.dpn.DPNProxyService.get" mcserver.log.0
12/21-04:43:55.00773 [RMI TCP Connection(7810)-192.168.1.28#195983] com.avamar.mc.dpn.DPNProxyService.getImmutableBackupStatus
12/21-04:43:55.00773 [RMI TCP Connection(7810)-192.168.1.28#195983] com.avamar.mc.dpn.DPNProxyService.getImmutableBackupStatus
12/21-04:43:55.00892 [RMI TCP Connection(7810)-192.168.1.28#195983] com.avamar.mc.dpn.DPNProxyService.getGovernanceModeStatus
12/21-04:43:55.00892 [RMI TCP Connection(7810)-192.168.1.28#195983] com.avamar.mc.dpn.DPNProxyService.getGovernanceModeStatus
...
...
...
12/21-04:43:59.00055 [RMI TCP Connection(7810)-192.168.1.28#195983] com.avamar.mc.dpn.DPNProxyService.getImmutableBackupStatus
12/21-04:43:59.00055 [RMI TCP Connection(7810)-192.168.1.28#195983] com.avamar.mc.dpn.DPNProxyService.getImmutableBackupStatus
12/21-04:43:59.00174 [RMI TCP Connection(7810)-192.168.1.28#195983] com.avamar.mc.dpn.DPNProxyService.getGovernanceModeStatus
12/21-04:43:59.00174 [RMI TCP Connection(7810)-192.168.1.28#195983] com.avamar.mc.dpn.DPNProxyService.getGovernanceModeStatus
admin@avamar-server:/usr/local/avamar/var/mc/server_log/>:

admin@avamar-server:/usr/local/avamar/var/mc/server_log/>: grep "195983] com.avamar.mc.dpn.DPNProxyService.get" mcserver.log.0 | wc -l
56
admin@avamar-server:/usr/local/avamar/var/mc/server_log/>:

在某些環境中發現 3898 個事件：

admin@avamar-server:/usr/local/avamar/var/mc/server_log/>: grep "12556] com.avamar.mc.dpn.DPNProxyService.get" mcserver.log.1 | wc -l
3898
admin@avamar-server:/usr/local/avamar/var/mc/server_log/>:

另一個可能發生的症狀是部分 VMware 映像備份失敗，錯誤代碼為 30902 （活動失敗 - 客戶已取得工作訂單，但未確認收悉。）

mcdb 在套用 hotfix 338748後顯示錯誤 （在此範例中，在 2024-02-06 之後）：

avmar-mcdb=# select recorded_date,count(status_code_summary) from v_activities_2 where recorded_date >= '2023-01-01%' and status_code_summary like '%client was given a workorder but did not acknowledge its receipt%' group by recorded_date order by recorded_date asc;
recorded_date | count
---------------+-------
2024-02-06    |     2
2024-02-07    |     9
2024-02-08    |     2
2024-02-11    |     1
2024-02-12    |    10

Cause

工程部門判定為有問題和 Avamar 缺陷 AVAMAR-39020 - 套用HF338748後，需要一些時間 才能列出備份已開啟，以解決此問題。

Resolution

下載最新的 19.9 MCS 修補程式。在此之前 （5 月 30 日），最新的 MCS 修補程式版本338802。

若要下載 Hotfix，請參閱文章 Avamar：如何從 Dell 支援網站尋找及下載產品修補程式、修補程式、安裝或升級套裝。

Affected Products

Avamar, Avamar Server
Article Properties
Article Number: 000220715
Article Type: Solution
Last Modified: 16 Dec 2025
Version:  6
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