Avamar — Linux 客户端 avagent 在插件升级后崩溃或无法启动

Summary: Linux 客户端 avagent 无响应或在插件升级后无法启动。

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Symptoms

将 Linux 客户端版本从 7.x 升级到 19.3 或 19.4 后，avagent 服务在启动后失败或根本不启动。

在 avagent.log 中。

2022-07-21 09:18:01 avagent Info : Agent listening(non-loopback) on interface '10.x.x.x' address 10.x.x.x:28002 port 28002.
2022/07/21-02:18:01.64642 [agentlisten(non-loopback):160650:33]  agent_listen::body after loop
2022/07/21-02:18:01.64649 [agentlisten(non-loopback):160650:33]  agent_listen::body waiting for ctl_sup recvq to be allocated
2022/07/21-02:18:01.67350 [ExitTimer]  Startup, pid=160656 tid=34 stack=0x7fc0caf25d7f td=0x7fc0cc3438b0
2022/07/21-02:18:01.67353 [intrthread]  intrthread::body() received signal, terminate_requested:0
2022/07/21-02:18:01.67353 [avagent]  handleint: SIGNAL 15 ([stage:RSTAGE_WRAPUP/1 excode:EXIT_SIGTERM/173 skipwrap:f])
2022/07/21-02:18:01.67355 [intrthread]  intrthread::body thread exiting
2022/07/21-02:18:01.67359 [intrthread]  Thread finished intrthread
2022/07/21-02:18:01.67366 [(none)]  Startup, pid=160658 tid=32 stack=0x7fc0ca724d7f td=0x7fc0cc342c90
2022/07/21-02:18:01.67370 [avagent]  sysfile::open open64 failed: code 2: No such file or directory
2022/07/21-02:18:01.67371 [avagent]  filedisk::doopen, fdesc == -1 after open attempt
2022/07/21-02:18:01.67376 [avagent]  proc_mutex::proc_mutex semkey -47316641
2022/07/21-02:18:01.67382 [agent_ctl_sup]  Startup, pid=160659 tid=35 stack=0x7fc0c9f23d7f td=0x7fc0cc346020
2022/07/21-02:18:01.67390 [agent_update]  Startup, pid=160660 tid=36 stack=0x7fc0c9722d7f td=0x7fc0cc3469d8
2022/07/21-02:18:01.67391 [agent_update]  agent_update::body start
2022/07/21-02:18:01.67392 [avagent]  client_agent::run exited main loop qt:0 [stage:RSTAGE_WRAPUP/1 excode:EXIT_SIGTERM/173 skipwrap:f]
2022-07-21 09:18:01 avagent Info : Agent Update: Client ID (cid) = 63ef11exxxxxxxxxf674859c6088e2c
2022-07-21 09:18:01 avagent Info : Stopping non-loopback, non-SSL listen thread
2022/07/21-02:18:01.67397 [avagent]    **************** agent_listen::terminate  ****************** 
2022/07/21-02:18:01.67403 [avagent]  agent_listen::terminate

 

Cause

已安装 AvamarClient-linux-sles12.xxxx 。
SLES-12 RPM 软件包不适用于常规客户端升级。这会导致 openSSL 出现问题。

Resolution

安装 Avamar Client SLES11 软件包。
AvamarClient-linux-sles11-x86_64-19.x.rpm

Avamar Client SLES11 软件包具有静态链接的 openSSL 库。这是客户端 Avamar 安装正常工作所必需的。

有关如何获取客户端软件包和安装步骤的信息，请参阅《Avamar Backup Clients 用户指南》。
https://dl.dell.com/content/manual50688463-dell-emc-avamar-backup-clients-19-7-user-guide.pdf?language=en-us&ps=true

 

Affected Products

Avamar Client for Linux, UNIX, MacOSX

Products

Avamar
Article Properties
Article Number: 000202026
Article Type: Solution
Last Modified: 17 Dec 2025
Version:  3
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