OpenManage Enterprise: How to Perform Firmware Updates

Summary: Systems Management Video for how to perform firmware updates using OpenManage Enterprise.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Instructions

The following video provides a basic overview of how to perform firmware updates to devices in OpenManage Enterprise.


OpenManage Enterprise Firmware Updates

Duration: 10:05:00 (hh:mm:ss)
When available, closed caption (subtitles) language settings can be chosen using the CC icon on this video player.


Firmware Update Basics: 

Requirement 1: Catalog 

  • The default online catalog, if set to update automatically, refreshes on a weekly basis
  • Dell Repository Manager (DRM) catalog can be used if hosted on a share 
  • Supports CIFS, NFS, and HTTP, HTTPS shares 
  • Catalog maps Windows DUP to update the Server using the DRAC interface
Note: Dell Repository Manager (DRM) Catalog does not work with a DRM Catalog-Only export. The files must be present on the directories mapped by DRM when exporting to a share.

Requirement 2: Baseline 

  • The baseline has two components: Catalog and Target Servers 
  • Multiple baselines with the same catalog or the same devices can be created. 

Alternate Option: Single DUP to Single Device 

  • Go to the OpenManage Enterprise (OME) Devices page, select a device, then click View Details 
  • Select Firmware, then Update firmware 
  • Option is presented to give it a single update package to push. 
Note: This can be used for troubleshooting purposes or when a DUP may not be part of the catalog. 

Firmware Update Workflow - Out of Band: 

Step 1: OpenManage Enterprise (OME) downloads Updates to the Appliance. 

  • Download the updates from downloads.dell.com or from a local share 
  • If it fails in this step, then it is either a network, firewall issue, or a problem with a specific update in the catalog  

Step 2: Copy the firmware update to the iDRAC/CMC. 

  • If this fails it is either proxy or network, or an issue with the remote device OpenManage Enterprise (OME) is connecting to 
  • The easiest way to tell is by the number of devices affected - if 100% are affected it is more likely the network 
  • Review the OM Enterprise job for the error code, or check the LC login one of the iDRACs 

Firmware Update Troubleshooting Workflow: 

Step 1: Check the Update Job Log in OM Enterprise. 

  • Does it fail on the download or the push of the Firmware Update? 
  • Debug Log entries to look for: 
[FirmwareConfig-Task-Pool] - Overall task for the FW Update 

INITIATE_FIRMWARE_JOBS – Start of the FW Update job 

REMOTE_SERVICE_API_STATUS – Checking LC Availability 

INSTALL_FROM_URI – Actual Firmware Update start 

TransformerUtils – CIFS Mount start


Step 2: If all Devices are affected or fails to download all updates, Troubleshoot the Network. 

  • Check Proxy configuration 
  • Check any available network logs 

Step 3: If all updates download but one, check the catalog. 

  • New release updates may take 1-2 weeks to be promoted to the catalog 

Step 4: Check the iDRAC. 

  • Check the LC Log for what occurred. 
  • Attempt to update the server manually through the iDRAC.
  • Updates can be performed directly to the iDRAC as a troubleshooting step

Step 5: Mount SMBv2 Share to the iDRAC. 

  • IDRAC8 older than 2.52.52.52 only support SMBv1, must enable that manually in Application Settings 
  • Uses ports 137, 138, 139 and 445 
  • Error when this fails is RED016: Unable to Mount Remote Share 

Affected Products

C Series, HS Series, Modular Infrastructure, Rack Servers, Tower Servers, XE Servers, XR Servers, Dell OpenManage Enterprise, Dell EMC OpenManage Enterprise, PowerEdge XR2, Poweredge C4140, PowerEdge C6400, PowerEdge C6420, PowerEdge C6520 , PowerEdge C6600, PowerEdge C6615, PowerEdge C6620, PowerEdge FC640, PowerEdge HS5610, PowerEdge HS5620, PowerEdge M640, PowerEdge M640 (for PE VRTX), PowerEdge M7701, PowerEdge M7725, PowerEdge MX5016s, PowerEdge MX7000, PowerEdge MX740C, PowerEdge MX750c, PowerEdge MX760c, PowerEdge MX840C, PowerEdge R230, PowerEdge R240, PowerEdge R250, PowerEdge R260, PowerEdge R330, PowerEdge R340, PowerEdge R350, PowerEdge R360, PowerEdge R430, PowerEdge R440, PowerEdge R450, PowerEdge R470, PowerEdge R530, PowerEdge R530xd, PowerEdge R540, PowerEdge R550, PowerEdge R570, PowerEdge R630, PowerEdge R640, PowerEdge R6415, PowerEdge R650, PowerEdge R650xs, PowerEdge R6515, PowerEdge R6525, PowerEdge R660, PowerEdge R660xs, PowerEdge R6615, PowerEdge R6625, PowerEdge R670, PowerEdge R730, PowerEdge R730xd, PowerEdge R740, PowerEdge R740XD, PowerEdge R740XD2, PowerEdge R7415, PowerEdge R7425, PowerEdge R750, PowerEdge R750XA, PowerEdge R750xs, PowerEdge R7515, PowerEdge R7525, PowerEdge R760, PowerEdge R760XA, PowerEdge R760xd2, PowerEdge R760xs, PowerEdge R7615, PowerEdge R7625, PowerEdge R770, PowerEdge R7715, PowerEdge R7725, PowerEdge R830, PowerEdge R840, PowerEdge R860, PowerEdge R930, PowerEdge R940, PowerEdge R940xa, PowerEdge R960, PowerEdge T140, PowerEdge T150, PowerEdge T160, PowerEdge T340, PowerEdge T350, PowerEdge T360, PowerEdge T40, PowerEdge T440, PowerEdge T550, PowerEdge T560, PowerEdge T640, PowerEdge XE2420, PowerEdge XE7100, PowerEdge XE7420, PowerEdge XE7440, PowerEdge XE7745, PowerEdge XE8545, PowerEdge XE8640, PowerEdge XE9640, PowerEdge XE9680, PowerEdge XR11, PowerEdge XR12, PowerEdge XR4000r, PowerEdge XR4000w, PowerEdge XR4000z, PowerEdge XR4510c, PowerEdge XR4520c, PowerEdge XR5610, PowerEdge XR7620, PowerEdge XR8000r, PowerEdge XR8610t, PowerEdge XR8620t ...
Article Properties
Article Number: 000183965
Article Type: How To
Last Modified: 16 May 2025
Version:  9
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