DCNM Install Fails w/ Fatal Application Error

Summary: When installing DCNM (typically later versions such as 6.x 7.x), the install fails with a Fatal Application Error. The error states, "This Application has Unexpectedly Quit. Invocation of this Java Application has caused an Invocation TargetException. This application will now exit. (LAX)" And details are view-able which show misc 'Flexeraaxx' errors or Windows DLL errors. ...

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
Check out other resources

Symptoms



When installing DCNM (typically later versions such as 6.x 7.x), the install fails with a Fatal Application Error pop-up. The error states...

"Fatal Application Error
This Application has Unexpectedly Quit.
Invocation of this Java Application has caused an Invocation TargetException. This application will now exit. (LAX)"

And a 'Details' window with drop-down expansion is viewable, which usually shows misc 'Flexeraaxx' errors or 'Windows DLL' errors.
Examples of possible contents below:
 

Details... Flexeraaxx$aaa: Windows DLL failed to load at Flexeraaxx.af(Unknown Source) at Flexeraaxx.aa(Unknown Source) at com.zerog.ia.installer.LifeCycleManager.init(Unknown Source) [continued...] Details... at ZeroGfc.<init>(DashoA10*..) at ZeroGe9.b(DashoA10*..) at ZeroGfb.<init>(DashoA10*..) at com.zerog.ia.installer.Installer.s(DashoA10*..) at com.zerog.ia.installer.Installer.setMetadata(DashoA10*..) at com.zerog.ia.installer.InstallerMetaData.setInstaller(DashoA10*..) at com.zerog.ia.installer.LifeCycleManager.j(DashoA10*..) [continued...]

Cause

This is usually something caused by the installer [Install Anywhere] using a prepackaged incorrect java version, or an issue with that version of the installer & the user's version of Windows.

Resolution

Customer needs to run the install in Compatibility Mode.

Right click on the installer file.... select:
-> Properties -> Compatibility -> Compatibility Mode -> Check "Run this program in compatibility mode for <which Windows version>.

Install should run fine now.

Affected Products

Connectrix MDS-Series Software

Products

Connectrix MDS-Series Data Center Network Manager, Connectrix MDS-Series Software
Article Properties
Article Number: 000171057
Article Type: Solution
Last Modified: 30 May 2024
Version:  3
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.