PowerScale Dell AIOps: General Procedures to Onboard PowerScale to Dell AIOps

Note: Starting with OneFS v9.11, use Dell Technologies Connectivity Services (DTCS) or secure connect gateway for remote connectivity. 

Dell Technologies Connectivity Services can be configured via Web UI or via CLI. Perform either the Web UI procedure or the CLI procedure.

Enable Dell connectivity via WebUI

1. On the Cluster management > General settings screen, select the Connectivity Services tab.
2. Click Connect Now.
    
3. To accept the Telemetry notice, scroll to the bottom, check the box, and then click Accept.
4. Enter the Primary Support Contact and Secondary Support Contact information and then click Next.
    
5. Do one of the following:
   • For direct connection
     1. Select Connect directly.
     2. Enter the Access Key and PIN.
     3. Select the Remote support tab and toggle on Remote Support and Enable CloudIQ telemetry data.
     4. Click Finish Setup.
   • For gateway connection
     1. Select Connect via secure connect gateway.
     2. Enter the gateway host and backup gateway host information.
        Optionally, provide the gateway port and backup gateway port information.
     3. Enter the Access Key and PIN, then click Finish Setup.
        Access Key and PIN can be acquired from the Request Access Key and PIN link on the page.
     4. Click the Remote support tab and toggle on Remote Support and Enable CloudIQ telemetry data.

   

6. Select Transformational Licensing Agreement (TLA) Type if applicable.
7. Click Finish Setup.
   Connection is successful when Dell Technologies connectivity services shows Enabled and Connectivity shows Connected.
8. On the Connectivity Services tab:
   • Verify that Enable remote support is selected.
   • Verify Enable CloudIQ telemetry data is selected.
    
9. Continue to Section 4 Accessing Dell AIOps.

Enable Dell Connectivity using the CLI

Alternatively, you can enable connectivity through the command line interface (CLI).

1. Do one of the following:
   • Configure the secure connect gateway:
     

     isi connectivity settings modify --connection-mode gateway --gateway-host your-gateway-hostname.com --gateway-port 9443 --network-pools="subnet0.pool0"

   • OR
   • Configure a direct connection:
     

     isi connectivity settings modify --connection-mode direct --network-pools="subnet0.pool0"

2. Set the primary contact information:
   

   isi connectivity contacts modify --primary-email=firstname.lastname@company.com --primary-first-name=firstname --primary-last-name=lastname --primary-phone=123-456-7890

3. Configure the secondary contact information using the same command as the primary with these options:
   

   • --secondary-email
     --secondary-first-name
     --secondary-language
     --secondary-last-name
     --secondary-phone

4. Begin the provisioning using Access Key and PIN.
   

   isi connectivity provision start --access-key A27575F7 --pin 1111

   Access key and PIN can be acquired at https://www.dell.com/support/home/en-us/product-support/product/isilon-onefs/overview
5. Accept the INFRASTRUCTURE TELEMETRY NOTICE.
6. View provisioning progress:
   

   isi connectivity provision view

7. View Connectivity settings:
   

   isi connectivity settings view

   
   The connection is successful when provision view shows success:
   

       Provision Status:
      Current State: COMPLETED
          Sub-state: completed
   Success or Fail: success
   Percent Complete: 100%
              Error: -
   

   
   And when settings show Service enabled: Yes and Connection State: enabled
   

            Service enabled: Yes
          Connection State: enabled
         OneFS Software ID: ELMISLxxxxxxxx
             Network Pools: subnet0.pool0
           Connection mode: direct
              Gateway host: -
              Gateway port: -
       Backup Gateway host: -
       Backup Gateway port: -
     Enable Remote Support: Yes
   Automatic Case Creation: Yes
          Download enabled: Yes
   

8. Continue to Section 4 Accessing Dell AIOps.

Enable SupportAssist (WebUI)

1. Go to the Cluster management > General settings > SupportAssist tab.
2. Click Connect SupportAssist.

   

3. Scroll to the bottom of the Telemetry Notice, check the box, then click Accept.
   
4. Enter primary and secondary contact information, then click Next.
   
5. Do one of the following:
   • For a direct connection, enter the Access Key and PIN, then click Finish Setup
   • OR
   • For a secure gateway connection, select Connect using Secure Connect Gateway.
     Enter the gateway information.
6. Enter the Access Key and PIN then click Finish Setup. Access Key and PIN can be acquired from the Request Access Key and PIN link.
7. Click Finish Setup.
   
   The connection is successful when SupportAssist shows Enabled and Connectivity shows Connected.
8. In the summary on the SupportAssist tab, verify:
   • Enable remote support is selected.
   • Enable CloudIQ telemetry data is selected.
   
9. Go to Section 4: Accessing Dell AIOps.

Enable SupportAssist (CLI)

1. Configure SupportAssist.

   Using a secure connect gateway:

   isi supportassist settings modify --connection-mode gateway --gateway-host your-gateway-hostname.com --gateway-port 9443 --network-pools="subnet0.pool0"

   Using a direct connection:

   isi supportassist settings modify --connection-mode direct --network-pools="subnet0.pool0"

2. Set the primary and secondary contact information:

   isi supportassist contacts modify --primary-email=firstname.lastname@company.com --primary-first-name=firstname --primary-last-name=lastname --primary-phone=123-456-7890
   
   Secondary contact options:
   --secondary-email
   --secondary-first-name
   --secondary-language
   --secondary-last-name
   --secondary-phone

3. Begin the provisioning using Access Key and PIN. Access Key and PIN can be acquired at https://www.dell.com/support/home/en-us/product-support/product/isilon-onefs/overview.

   isi supportassist provision start --access-key A27575F7 --pin 1111

4. Accept the INFRASTRUCTURE TELEMETRY NOTICE.

5. View provisioning progress:
   

   isi supportassist provision view

6. View SupportAssist settings:

   isi supportassist settings view

   Connection is successful when provision view shows success:

   Provision Status:
      Current State: COMPLETED
          Sub-state: completed
   Success or Fail: success
   Percent Complete: 100%
              Error: -

   And when settings show Service enabled: Yes and Connection State: Enabled.

           Service enabled: Yes
          Connection State: enabled
         OneFS Software ID: ELMISLxxxxxxxx
             Network Pools: subnet0.pool0
           Connection mode: direct
              Gateway host: -
              Gateway port: -
       Backup Gateway host: -
       Backup Gateway port: -
     Enable Remote Support: Yes
   Automatic Case Creation: Yes
          Download enabled: Yes

7. Go to Section 4: Accessing Dell AIOps.

Deploying Secure Connect Gateway Virtual Edition (VE)

It is required for the user to have at least one secure connect gateway server that is installed and configured with connectivity to Dell Technologies. If an existing secure connect gateway is up and running, go to Enable and configure Secure Remote Services support on the cluster.
 

Enable and configure Secure Remote Services support on the cluster using the WebUI

1. Go to Cluster management > General Settings > Remote support and click Enable Secure Remote Services.
2. Input your Secure Remote Services VE gateway address, select a network pool and then select the Save configuration and enable button.
   

Enable and configure Secure Remote Services on the cluster using the CLI

Configure systems to send data to Dell AIOps using the isi esrs command:

isi esrs modify --enabled=true --primary-esrs-gateway=<gateway-server> --gateway-access-pool=subnetx:poolx --username=<username> [--password=<password>]

Where:

• gateway-server is the IP address or name of the primary gateway.
• Subnetx and poolx identify the network and pool for storing the collected data. Verify values with the location's storage administrator.
• Username and password are the credentials for accessing the primary gateway. The password argument is optional on the command line. If not provided, the system prompts you for the password and does not display the response as you type it. Omitting the password from the command line is preferable usually for security reasons.
  For example:

  isi esrs modify --enabled=true --primary-esrs-gateway=1.2.3.4 --gateway-access-pools=subnet2:pool3 --username=first.lastname@somecompany.com

Verify Secure Remote Services connectivity on the cluster.

• In the WebUI, go to the Cluster management > General Settings > Remote support tab:
  

• From isi esrs command:

  #uname -r
  v8.2.0.0
  
  #isi license list
  OneFS License ID: ELMISLxxxxxxxx   <<This is the registration Software ID that is on the gateway.
  Valid Signature: Yes
  
  # isi esrs view
   Enabled: Yes
   Primary SRS Gateway: 1.2.3.4
   Secondary SRS Gateway: -
   Alert on Disconnect: Yes
   Gateway Access Pools: subnet0.pool0
   Gateway Connectivity Check Period: 3600
   License Usage Intelligence Reporting Period: 86400
   Gateway Connectivity Status: Connected

1. In your browser, access Dell AIOps by going to https://aiops.dell.com.
2. Log in to Dell AIOps using your Dell Support credentials.

   

3. When a new user logs in to Dell AIOps, they step through the following onboarding screens.
    

   

   

    

4. Dell AIOps retrieves the systems that are associated to the user's site IDs based on their support credentials. Click Continue.
   

   

5. Once the command finishes, it shows a Success screen.
    

6. Upon logging in to Dell AIOps, the user sees all systems that are successfully sending data to AIOps.