Avamar: Log in Failed Result: 0 ERROR Exit code 66: User not found in Avamar database

Summary: Failed to log in using Lightweight Directory Access Protocol (LDAP) authentication.

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Symptoms

Attempting to log in the following error message is seen after correctly configuring LDAP authentication for users to access Avamar Administrator.

"Login Failed! Result: 0 ERROR! Exit code 66: User not found in Avamar database 2019/01/14-18:39:02.89046 [avmgr] ERROR: 0001> uplinkcallbase:: send Could not send message to dispatcher"


Avamar UI login page  

Cause

Incorrect username syntax was in use.
 

Resolution

Use the correct username syntax to log in using LDAP authentication which is:

username@domain_name

 

Example: johndoe@enterprise.com

Note: domain_name shall be the same configured in. 

/usr/local/avamar/etc/ldap.properties and /usr/local/avamar/etc/krb5.conf

 

Examples:

root@avamar:/usr/local/avamar/etc/#: grep ldap.qualified-name-default ldap.properties
ldap.qualified-name-default=enterprise.com

root@avamar:/usr/local/avamar/etc/#: grep default_domain krb5.conf
default_domain = enterprise.com



Avamar UI login page  

Additional Information

The article below can be referenced for basic instructions on how to properly configure LDAP.

Additional information can be found in the Avamar Administration Guide for the version in use.
 

Affected Products

Avamar

Products

Avamar
Article Properties
Article Number: 000167659
Article Type: Solution
Last Modified: 17 Oct 2025
Version:  4
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