Dell P6524QT Monitor Usage and Troubleshooting Guide

Summary: This article provides information about how to set up and use the Dell 65 4K Interactive Touch Monitor - P6524QT. Learn how to troubleshoot common display or video issues with the P6524QT monitor. ...

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Instructions

P6524QT Product Shot

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Getting Started with your Dell P6524QT Monitor Dell P6524QT Monitor Setup, Specifications and Service Manual Dell Drivers & Downloads Warranty and Support Services Frequently Asked Questions
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The key features of the Dell 65 4K Interactive Touch Monitor - P6524QT are:

  • The Dell P6524QT display has an active matrix
  • The Dell P6524QT display has a Thin-Film Transistor (TFT)
  • The Dell P6524QT display has a Liquid Crystal Display (LCD)
  • The Dell P6524QT display has an LED backlight
  • P6524QT: 1639.06 mm (64.53 in.) viewable area display (measured diagonally), 3840 x 2160 resolution, plus full-screen support for lower resolutions
  • Video Electronics Standards Association (VESA) 400 mm x 400 mm mounting holes for flexible mounting solutions
  • Integrated Speakers (2 x 20 W)
  • Plug-and-play capability if supported by your computer
  • Digital connectivity with USB Type-C, DisplayPort, and HDMI
  • On-Screen Display (OSD) adjustments for ease of set-up and screen optimization
  • Security lock slot
  • Asset Management Capability
  • Wattage is 0.4 W standby power in Sleep Mode
  • It has a remote control
  • Arsenic-Free glass and Mercury-Free for Panel only
  • Integrated setup with Dell OptiPlex Micro computer (Micro Form Factor)
  • Up to 20 points and 4 pens InGlass Touch technology
  • Optimize eye comfort with a flicker-free screen
WARNING: The possible long-term effects of blue light emission from the monitor may damage your eyes, including eye fatigue or digital eye strain. The ComfortView feature is designed to reduce the amount of blue light emitted from the monitor to optimize eye comfort.
WARNING: Do not mount this monitor in vertical orientation due to the risk of damaging the monitor.

This section provides some technical specifications of the Dell P6524QT monitor. For more information, see the user manual of the Dell P6524QT monitor.

Table 1: Technical specifications of the Dell P6524QT monitor
Ports and connectors
  • Audio Line-Out 3.5 mm Jack x1
  • USB Type-C Port x1 (Alternate mode with DP 1.2. Power Delivery up to 90 W.)
  • DisplayPort 1.2 (DP) Connector x1
  • HDMI 2.0 Connector x3
  • USB 3.1 Downstream Port x3
  • USB 3.1 Downstream Charging Port x1 (BC 1.2 Charging at 2 A)
  • USB 3.1 Upstream Port x3
  • RS232 Connector x1
  • Ethernet (RJ45) Connector x1
Any other ports
  • Security Lock Slot x1
  • AC Power Connector x1
  • OptiPlex Micro Holder x1
  • AC to OptiPlex (Optional Adapter) x1

For the best viewing experience, assemble the monitor stand, connect and organize the cables, and set up the monitor ergonomically.

Attaching the stand

There is no reference to a stand being available for this monitor in the user manual of the Dell P6524QT monitor.

NOTE: The Dell P6524QT monitor is heavy, handle with extreme care. We recommend having two people lift or move this monitor.

Connecting your monitor to the computer

To connect your Dell P6524QT monitor to your computer:

WARNING: Read and follow: Safety Precautions When Working with Electronic and Electrical Equipment
  1. Turn off the computer.
  2. Connect the power cable to the monitor.
  3. Connect the video cable (USB Type-C, DisplayPort, or HDMI) between the computer and the monitor.
    NOTE: Setting up the monitor with a Dell docking station? Learn: How to Connect and Set Up a Docking Station With a Dell Laptop
    NOTE: Setting up more than one monitor? Learn: How to Set up Multiple Monitors or see the user manual of the Dell P6524QT monitor
  4. Connect the USB upstream cable between the monitor and computer (if available).
  5. Turn on the monitor.
  6. Turn on the computer.

For instructions on using the option to add an OptiPlex Micro computer to the back of the monitor or for additional product-specific information, see the: User manual of the Dell P6524QT monitor

Dell P6524QT monitor orientation must always be in horizontal landscape mode.

CAUTION: Dell P6524QT setup must comply with the recommended panel orientation and working angle only. Setting up the monitor in an orientation that is not recommended may damage the monitor, cause a safety hazard, or both.

When setting up your Dell P6524QT monitor, ensure that the IR lens for the remote control is at the bottom right corner.

Using the tilt, swivel, and vertical extension

WARNING: Do not attempt to rotate the monitor to 180° (landscape). Do not attempt to set the monitor orientation at 90° (portrait).

Monitors that are mounted on a wall must conform to the recommended panel orientation and working angle. Ensure that the monitor is mounted horizontally with no tilt forward or backward and a leveler is used to assist mounting the monitor.

VESA on rear of Monitor
Figure 1: Rear VESA view of the Dell P6524QT monitor

Use the buttons on the monitor or remote control to access the on-screen display (OSD) menu of the monitor. To access the on-screen display (OSD) menu, press OSD Touch Launcher button (Figure 2) on the rear of the monitor.

Touch OSD launcher button
Figure 2: Touch OSD launcher button on monitor

To learn more about navigating through the on-screen display (OSD) menu, see the: User manual of the Dell P6524QT monitor

NOTE: The monitor automatically saves any changes that you make. Whenever you move to another menu item, exit the OSD menu, or wait for the OSD menu to automatically close.

Monitor Touch Buttons
Figure 3: Dell P6524QT touch buttons

Table 2: Touch Buttons on the Dell P6524QT monitor
Button Function Description
Touch Button 1 Screen Off Press this icon to switch the screen to black or white. Go to the Menu to select the screen off color. Press the screen off touch key to screen restore.
Touch Button 2 Suspend To pause a screen, when you press or activate it. Press the Triangle within a screen icon touch key to restore the screen.
Touch Button 3 Screen Drop Down Press Screen Drop Down so that you can reach the top of the image. Press the Arrow pointing up from base of screen icon touch key to restore the screen.
Touch Button 4 Preset Modes Use the preset modes touch key to choose from a list of preset color modes.
Touch Button 5 Input Source Press the Input source touch key to choose from a list of Input Sources.
Touch Button 6 Menu Use the menu touch key to launch the on-screen display (OSD) and select the OSD menu.
Touch Button 7 Exit Press the Exit touch key to go back to the main menu or exit the OSD main menu.
 

The buttons on the monitors remote control
Figure 4: Dell P6524QT Remote Control buttons

Table 3: Buttons on the Dell P6524QT monitor Remote Control
Legend Function
1 Power On and Off
2 Video Input Source
3 Up
4 Left
5 Down
6 Menu
7 Brightness Down
8 Volume Down
9 Mute
10 Preset Modes
11 Right
12 OK
13 Exit
14 Brightness Up
15 Volume Up

Resetting a monitor to factory defaults can help resolve many video or display-related issues. Reset your Dell P6524QT monitor to factory default settings by following these steps:

  1. Press the OSD touch launcher button on the front of the monitor. (See Figure.2)
  2. Press Touch Button 6 to enter the on-screen display menu. (See Table.2)
  3. Use the on-screen up and down navigation arrow icons to move down the list to the Others category. (You can press the on-screen left and right navigation arrow icons to decrease or increase and adjust the selected items.)
  4. Use the on-screen tick (OK) icon to confirm your selection. (You can press the on-screen arrow that turns back on itself icon to go back to the previous menu.)
  5. Select the Factory Reset option.
  6. Confirm the selection and run a Factory Reset.

The factory reset restores all preset values to the factory default settings.

A diagnostic test helps determine if the Dell monitor is normal when faced with a blank screen, blurry image, flickering or other abnormalities.

Verify that the monitor is working correctly by running a diagnostic test if you experience the following symptoms.

  • Your computer does not turn on or show any sign of power.
  • Your computer does not show any indication of activity, the screen is blank and does not display the Dell logo during start-up.
  • Your computer gets stuck at the Dell logo screen or does not respond to any keys during start-up.
  • You cannot see any display on the screen.
  • You hear the windows chime, but the monitor screen is blank.

Self-Test Feature Check

Your Dell P6524QT monitor provides a self-test feature check that allows you to check if the monitor is functioning properly. When the monitor is connected to the computer but the screen stays dark, run the monitor self-test by following these steps:

  1. Turn off the computer and the monitor.
  2. Unplug the video cable from the back of the computer. To ensure proper self-test operation, disconnect the video cable (HDMI, DisplayPort, or USB-C cable) from the back of the computer.
  3. Turn on the monitor. A floating dialog box should appear on-screen (against a black background), if the monitor cannot sense a video signal and is working correctly. While in self-test mode, the power LED remains white. Also, depending upon the selected input, the dialog box scrolls through the screen.
  4. This box also appears during normal operation, if the video cable becomes disconnected or damaged.
  5. Turn off the monitor and reconnect the video cable.
  6. Turn on the computer and the monitor.

If the screen remains blank, check the video card (GPU) and computer, because the monitor is functioning properly.

Built-In Diagnostics

Your Dell P6524QT monitor has an integrated diagnostic tool. Hardware diagnostic helps determine if the screen abnormality issue is with the monitor or the video card on your computer.

If you observe any screen anomalies, you should isolate the monitor by performing the built-in diagnostics (BID).

  1. Ensure that the screen is clean (no dust particles on the surface of the screen).
  2. Unplug the video cable (s) from the back of the computer or monitor. The monitor then goes into the self-test mode.
  3. Press the Touch OSD Launcher button on the front of the monitor,
  4. Press and hold the Exit key (Touch button 7) for 5 seconds in the lock Select Option.
  5. Touch the self-inspection icon (The icon is a wrench under a monitor.) touch key, and a solid gray screen appears.
  6. Carefully inspect the screen for abnormalities.
  7. Touch the front screen panel. The solid color on the screen changes to red.
  8. Inspect the display for any abnormalities.
  9. Repeat steps 7 and 8 to inspect the display in green, blue, black, white, and text pattern screens.
  10. The test is complete when the text pattern screen appears. To exit, press the monitor screen again.

If you do not detect any screen abnormalities in the diagnostics test, the monitor is functioning properly. Check the video card (GPU) and the computer.

If you notice any abnormalities in the diagnostics test, contact Dell Technical Support for repair options.

During the manufacturing process, it is not uncommon for one or more pixels to get stuck in an unchanging state. Such pixel issues are hard to see and do not affect the display quality or usability. Learn more about: Dell Display Pixel Guidelines

The following table contains information about troubleshooting common display-related issues on your Dell P6524QT monitor.

Alternatively, learn: How to Troubleshoot Display or Video Issues on a Dell Monitor or check our Dell monitor self-help guide.

Table 4: Troubleshooting common display issues on a Dell P6524QT monitor.
Common Problem What User Experiences Possible Solution
No Video - Power LED Off There is no picture seen.
  • Connect the power cable securely to the monitor.
  • Verify that the power outlet is functioning properly by using any other electrical equipment.
  • Press the power button.
  • Test with a known-good cable and a known-good computer if possible.
No Video - Power LED On There is no picture or no brightness.
Poor Focus The picture is fuzzy, blurry, or ghosting.
Shaky or Jittery Video Wavy picture or fine movement.
Missing Pixels LCD screen has spots.
  • Turn off the monitor and then turn on the monitor after a few minutes.
  • A pixel that is permanently off is a natural defect that can occur in LCD technology.
  • Run the built-in diagnostic (BID) test.
  • Check the Dell Monitor quality and pixel policy.
Stuck On and Off Pixels LCD screen has a bright spot.
Brightness Problems Picture too dim or too bright.
Geometric Distortion The screen not centered correctly.
NOTE: When using DisplayPort input, the positioning adjustments are not available.
Horizontal or Vertical Lines The screen has one or more lines.
NOTE: When using DisplayPort input, the positioning adjustments are not available.
Synchronization Problems The screen appears scrambled or torn.
Safety-Related Issues There are visible signs of smoke or sparks.
Intermittent Problems The monitor malfunctions on and off.
Missing Color The picture does not have color.
Wrong Color Picture color is not good.
Image Retention from a Static Image Left on the Monitor for a Long Period A faint shadow from the static image appears on the screen.
  • Use the Power Management feature to turn off the monitor when it is not in use.
  • Alternatively, use a dynamically changing screensaver.
The screen image is too small. The image is centered on the screen, but does not fill the entire viewing area.
Image Ghosting Fast-moving images leave a trail of shadow images.
  • On certain videos and applications with fast-moving images, imaging ghosting, which appears as a trailing shadow, may occur.

Change the Response Time to Fast using the On-Screen Display (OSD) menu.
No Input Signal when user controls are pressed. No picture, the power LED light is white.
  • Check the signal source. Ensure that the computer is not in power-saving mode by moving the mouse or pressing any key on the keyboard.
  • Connect the video cable securely between the monitor and the computer.
  • Restart the computer.
The picture does not fill the entire screen. The picture cannot fill the height or width of the screen.
You cannot adjust the display with the touch OSD. The OSD does not appear on-screen.
  • Turn the display off.
  • Unplug and replug the display power cable.
  • Turn the display back on.
  • Check if the OSD menu is locked. If so press the touch button 7 for 4 seconds to unlock it.
Touch Screen non-responsive. The display does not wake on touch.
  • Ensure that Wake-on-Touch is enabled using the on-screen display. Wake-on-Touch is not enabled by default.
Touch reports an error The touch function is miss aligned or there is no touch function.
  • Use the Dell provided USB cable to connect your computer.
  • Make sure the power cable has a ground pin.
  • Unplug and replug the power cable to allow initialization of the touch module.
  • Make sure computer supports USB 2.0 or later.
  • Make sure connect both input source cable and USB upstream cable with correct pairing. See the Input sources and USB pairing section.
  • If the display cannot be detected by the computer, Turn the monitor off and on or unplug and replug the USB cable.
The touch Screen is non-responsive in standby mode. You cannot wake up the display and computer by using the display touch in standby mode.
  • Access Device Manager, expand HID Interface Device under Human Device.
  • Right-click a HID - compliant device, click Properties and select the check-box to allow the device to wake the computer.
  • Check that the Display OSD Wake-on-Touch setting is enabled.
Light leak from the monitor The monitor appears to have light leaking from the edges in a dark room.
  • This is the normal behavior of the monitor. Dell consumer monitors are tested under 150-lux ambient lighting (similar to typical office lighting). Dell UltraSharp and Gaming monitors are tested with tighter criteria of 70-lux ambient lighting (dimly lit room, but not dark). Learn more about Troubleshooting Light Leakage or Light Bleeding on a Dell Monitor.
Ethernet is not working. Dell Web Management for Displays Webpage control is not working.
  • Ensure that the network cable is plugged correctly.
  • Press the touch button 5 for 4 seconds to turn the network on. A network icon appears in the middle of the screen and disappears.
  • Press the touch button 5 for another 4 seconds to turn the network off.

The following table contains information about troubleshooting USB issues on your Dell P6524QT monitor.

Table 5: Troubleshooting USB issues on Dell P6524QT monitor.
Troubleshooting USB Issues
Specific Symptoms What User Experiences Possible Solution
USB interface is not working. USB devices are not working.
  • Check that your monitor is turned On.
  • Reconnect the upstream cable to your computer.
  • Reconnect the USB devices (downstream connector).
  • Switch Off and then turn On the monitor again.
  • Reboot the computer.
  • Some USB devices such as an external hard drive require a higher electric current, connect the device directly to the computer.
No image when using USB Type-C connection to computer, laptop, and so on Black Screen
  • Verify if the USB Type-C interface of the device can support DP alternate mode.
  • Verify if the device required more than 90 W power charging.
  • The USB Type-C interface or device does not support DP alternate mode.
  • Set Windows to Projection mode.
  • Ensure that the USB Type-C cable is not damaged.
No charging when using USB Type-C connection to computer, laptop, and so on No Charging
  • Verify if the device can support one of 5 V, 9 V, 15 V, 20 V charging profiles.
  • Verify if the laptop requires a power adapter rated greater than 90 W.
  • If the Laptop requires a power adapter that is bigger than 90 W, it may not charge with the USB Type-C connection.
  • Ensure that you use only the Dell approved adapter or the adapter that comes with the product.
  • Ensure that the USB Type-C cable is not damaged.
Intermittent charging when using a USB Type-C connection to the computer or laptop, and so on Intermittent Charging
  • Check if the maximum power consumption of the device is over 90 W.
  • Ensure that you use only the Dell approved adapter or the adapter that comes with the product.
  • Ensure that the USB Type-C cable is not damaged.
Super-Speed USB 3.1 interface is slow. Super-Speed USB 3.1 devices are working slowly or are not working at all
  • Check that your computer is USB 3.1 capable.
  • Some computers have USB 3.1, USB 3.0, USB 2.0, and USB 1.1 ports.
  • Ensure that the correct USB port is used.
  • Reconnect the upstream cable to your computer.
  • Reconnect the USB devices (downstream connector).
  • Reboot the computer.
Wireless USB devices stop working when a USB 3.1 device is plugged in. Wireless USB devices responding slowly or only working as the distance between itself and its receiver decreases.
  • Increase the distance between the USB 3.1 devices and the wireless USB receiver.
  • Position your wireless USB receiver as close as possible to the wireless USB devices.
  • Use a USB-extender cable to position the wireless USB receiver as far away as possible from the USB 3.1 port.
USB is not working. No USB functionality
  • See the Input Source and the USB pairing table.

Additional Information

Frequently Asked Questions

For more information, click to expand a section below.

NOTE: If you do not see the recommended resolution as an option, update the video card (GPU) driver of your Dell computer. You can do this from https://www.dell.com/support/drivers or from the video card (GPU) manufacturer's website. Learn: How to Download and Install Dell Drivers

Using Windows Display Settings

In Windows 11, Windows 10, Windows 8 or 8.1, and Windows 7:

  1. For Windows 8 and Windows 8.1 only, select the Desktop tile to switch to the classic desktop view.
  2. Right-click the desktop and click Screen Resolution.
  3. Click the dropdown list of the Screen Resolution and select 3840 x 2160.
  4. Click OK.

Using Nvidia Control Panel

To change the resolution using the Nvidia Control Panel:

  1. Right-click the desktop and click Nvidia Control Panel.
  2. Click the + symbol next to Display on the left pane.
  3. Select Change Resolution under Display.
  4. In the dropdown menu on the right pane, select the resolution 3840 x 2160.
  5. Click Apply.

Using AMD Control Center

To change the resolution using the AMD Control Center:

  1. Right-click the desktop and click AMD Control Center.
  2. Click the + symbol next to Display on the left pane.
  3. Select Change Resolution under Display.
  4. In the dropdown menu on the right pane, select the resolution 3840 x 2160.
  5. Click Apply.

The Dell P6524QT monitor has two built-in diagnostics that are available:

  • Self-Test Feature Check - The self-test feature check on the Dell P6524QT monitor allows you to check whether the monitor is functioning properly.

  • Built-In Self-Test - The Dell P6524QT monitor has a built-in self-test that helps you identify if the screen abnormality is with the monitor or the video card (GPU) on your computer. When you notice screen abnormalities such as distortion, clarity, horizontal or vertical lines, color fade. It is always a good practice to isolate the monitor by running the built-in diagnostics.

Learn how to: Run a diagnostic test on the Dell P6524QT monitor

The troubleshooting section of this article provides information about troubleshooting common issues with your Dell P6524QT monitor.

This section has troubleshooting steps on how to resolve common issues. (For example: Power issues, video issues, color or clarity issues, distortion issues, horizontal or vertical lines, brightness issues, pixel issues, and so on.)

Learn how to access the on-screen display (OSD) menu on the Dell P6524QT monitor. For additional product-specific information, see the user manual of the Dell P6524QT monitor.

Information about the monitor such as the model number, firmware version, and Service Tag can be accessed using the on-screen display (OSD) menu of the monitor.

Learn how to access the on-screen display (OSD) menu on the Dell P6524QT monitor. For additional product-specific information, see the user manual of the Dell P6524QT monitor.

For information about the supported orientation to set up the Dell P6524QT monitor, see the monitor orientation section of this article.

Affected Products

Dell P6524QT
Article Properties
Article Number: 000217233
Article Type: How To
Last Modified: 01 Sept 2023
Version:  1
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