Avamar: Unable to Restore Using Remote Backup with LDAP Account

Summary: This article explains how to resolve the issue when restore using remote backup.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

During a restore using remote backup, the restore fails with the following error:

vrepl Error <42050>: Replication error: avmgr Info <5008>: Logging to /usr/local/avamar/var/client/MOD-1234567890123-1008-Replicate-avreplscript.log
avrepl Error <42046>: Replication of REPLICATE/avamar-source/domain/client-name /REPLICATE/avamar-source/domain/client-name aborted due to avmgr Info <5008>: Logging to /usr/local/avamar/var/client/MOD-1234567890123-1008-Replicate-avreplscript.log
 

The more relevant messages can be found in the log file (/usr/local/avamar/var/client/MOD-1234567890123-1008-Replicate-avreplscript.log):

avmgr Info <16215>: Command line: /usr/local/avamar/bin/avmgr logn --encrypt-strength=high --encrypt=tls --hfsport=27000 --server=avamar-source --id=user@domainname.com --password=**************** --logfile=/usr/local/avamar/var/client/MOD-1234567890123-1008-Replicate-avreplscript.log --sysdir=/usr/local/avamar/etc/client
...
avmgr Info <0000>: Command complete (0.035 seconds)
0  ERROR!  Exit code 58: Invalid domain specified
[avreplscript] Info: REPLICATE ERROR: Command returned 14848 (0x0): /usr/local/avamar/bin/avmgr logn --encrypt-strength=high --encrypt=tls --hfsport=27000 --hfsaddr=avamar-source --id=user@domainname.com --ap=***** --logfile=/usr/local/avamar/var/client/MOD-1234567890123-1008-Replicate-avreplscript.log --sysdir=/usr/local/avamar/etc/client 
[avreplscript] Info: ABORT: Could not login to destination DPN.  Check flags or local config files (repl_cron.cfg)

Cause

This is working as designed. The remote backup restore is using a Lightweight Directory Access Protocol (LDAP) account, in this case "--id=user@domainame.com".

The "avmgr logn" command does not work with LDAP accounts.

Resolution

Use an Avamar local account such as MCUser.

Affected Products

Avamar

Products

Avamar
Article Properties
Article Number: 000064057
Article Type: Solution
Last Modified: 09 Jan 2025
Version:  5
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