Dell Encryption and Absolute Do Not Report Encryption Product

Summary: The Absolute console may not properly report Dell Encryption for the Encryption Product, hen using Dell Encryption and Absolute.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

Affected Products:

  • Dell Encryption v10.x and Later
  • Absolute v944 and Earlier

The encryption status field is reported as not detected and the encryption product name is empty when using Dell Encryption v10.x and later, and using Absolute v944 and earlier.

Cause

Not Applicable

Resolution

Absolute has resolved this issue in version v7.8 of the Absolute agent. The latest version of the agent can be downloaded from Absolute’s website at https://cc.absolute.com/Pages/ng/app/administration/agent_version This hyperlink is taking you to a website outside of Dell Technologies..

To contact support, reference Dell Data Security International Support Phone Numbers.
Go to TechDirect to generate a technical support request online.
For additional insights and resources, join the Dell Security Community Forum.

Affected Products

Absolute, Dell Encryption
Article Properties
Article Number: 000130927
Article Type: Solution
Last Modified: 07 May 2024
Version:  8
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