Alienware Pro Gaming Headset Random Static Noise When in Game

Summary: This article provides information about the Alienware Pro Headset's random static noise when in the game.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

 

End users using Alienware Pro Headset may experience random static noise when in the game. The issue is seen only in dongle mode.

Affected Dell Alienware Headset Model

  • Alienware Pro Gaming Headset

   

Cause

 

Firmware Problem

 

Resolution

 

Updating the Firmware of both headset and dongle to version 3.9(Headset) and 2.9(Dongle) or later on the computer resolves the issue. To download and install the driver, reference How to Download and Install Dell Drivers.

 

Affected Products

Alienware Pro Wireless Gaming Headset
Article Properties
Article Number: 000248353
Article Type: Solution
Last Modified: 07 Feb 2025
Version:  3
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