Realtek USB GBE Ethernet Controller Driver Fails to Get Valid IP Address When Using VLAN IDs Set for the Adapter

Summary: Learn about the failure occurs with the Realtek USB GBE Ethernet Controller Driver when setting a Virtual Local Area Network (VLAN) tag for the network.

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Symptoms

Realtek USB GBE Ethernet Controller Driver contained in Dell’s docking stations, USB dongles and monitors may encounter an issue when setting a VLAN Tag for the network. The client may receive an invalid IP Address that starts with 169.x.x.x.

Affected Platforms:

  • All Dell Docks, USB Dongles, and Monitors Using the USB GBE Ethernet Controller Driver Version 1153.10.20.1104, A29

Cause

No cause information is available.

Resolution

Updating to Realtek USB GBE Ethernet Controller Driver version A30 11.13.0420.2023 or later on the computer resolves the issue. To download and install the driver, refer to How to Download and Install Dell Drivers and Firmware.

Affected Products

Alienware and Dell Gaming Monitors, C Series, E Series, S Series, UltraSharp (U) Series, D/Dock Expansion-Station, Dell Dock WD15, Dell Dual Charge Dock HD22Q, Dell Dual Video USB3.0 Docking Station D1000, Dell Rugged Desk Dock , Dell SuperSpeed USB 3.0 Docking Station, Dell Thunderbolt Dock TB15, Dell Thunderbolt Dock TB16, Dell Precision Dual USB-C Thunderbolt Dock - TB18DC, Dell Universal Dock D6000, Dell Universal Dock - D6000S, Dell Universal Dock UD22, Dell USB3.0 dock D3100, Dell Dock WD19, Dell Performance Dock - WD19DC, Dell Performance Dock – WD19DCS, Dell Dock – WD19S, Dell Thunderbolt Dock - WD19TB, Dell Thunderbolt Dock – WD19TBS, Dell Wireless Dock, Dell Wireless Docking Station WLD15, C/Dock Expansion Station, C/Dock II Expansion Station, Dell Thunderbolt Dock – WD22TB4 ...
Article Properties
Article Number: 000263770
Article Type: Solution
Last Modified: 26 May 2025
Version:  4
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