Dell Data Protection Encryption detecting internal disks as removable

Summary: This article discusses endpoints detecting internal disks as removable in Dell Data Protection Encryption.

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.
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Symptoms

Affected Products:

  • Dell Data Protection | Enterprise Edition
  • Dell Data Protection | Personal Edition

Affected Versions:

  • v8.x

Cause

Not Applicable

Resolution

This issue is linked to the BIOS version, and the way disks are made visible to the operating system. On certain platforms, such as the E7440 this has already been addressed using a BIOS update (A14).

On other platforms where no BIOS fix is available (for example, R7910) an upgrade of the Intel controller driver is required to work around this issue. Upgrade the Intel C610 Series Chipset RSTe Driver on both the AHCI SATA controllers (sSATA, SATA)

To contact support, see Dell Data Security International Support Phone Numbers.

Go to TechDirect to generate a technical support request online.

For additional insights and resources, join the Dell Security Community Forum.

Affected Products

Dell Encryption
Article Properties
Article Number: 000129774
Article Type: Solution
Last Modified: 26 Apr 2024
Version:  9
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