Avamar:Data Domain 整合:複製失敗,並顯示:5009 檔案複製作業失敗 (NFS:I/O 錯誤)

Summary: Avamar - Data Domain 整合:複製失敗,並顯示「Err:5009 檔案複製作業失敗 (NFS:I/O 錯誤)」

This article applies to This article does not apply to This article is not tied to any specific product. Not all product versions are identified in this article.

Symptoms

複製失敗,並出現下列錯誤:
(Avamar 記錄中的範例):

2020-02-26 11:27:39 avtar Info <42385>: id:1 Range-Replication selected because it is supported since DDOS 6.0 (container.1.cdsf)
2020-02-26 11:27:39 avtar Info <40160>: - Establishing a connection to the Data Domain system with basic authentication (Connection mode: A:0 E:0).
2020-02-26 11:27:39 avtar Info <40160>: - Establishing a connection to the Data Domain system with basic authentication (Connection mode: A:0 E:0).
2020-02-26 11:27:39 avtar Info <40160>: - Establishing a connection to the Data Domain system with basic authentication (Connection mode: A:0 E:0).
2020-02-26 11:27:40 avtar Info <40160>: - Establishing a connection to the Data Domain system with basic authentication (Connection mode: A:0 E:0).
2020-02-26 11:27:41 avtar Error <0000>: Replication failed - id: 4, unexpected exception caught: ddr_replthread:4:replicateSlice: ddp_filecopy_status failed
[24648] [140103118698240] Wed Feb 26 11:27:41 2020
    ddp_filecopy_status() failed, start_offset[0], length[20971520], Err: 5009-filecopy operation failed (nfs: I/O error)
 [24648] [140103120803584] Wed Feb 26 11:27:40 2020
    ddp_filecopy_stop() failed, Err: 5004-nfs filecopy stop failed (nfs: No such file or directory)
...
 [24648] [140103116592896] Wed Feb 26 11:27:40 2020
    ddp_filecopy_stop() failed, Err: 5004-nfs filecopy stop failed (nfs: No such file or directory)
 [24648] [140103180687104] Wed Feb 26 11:27:39 2020
    ddp_access() failed, Path avamar-123456789/STAGING/5be457387ae27688587b250879ad303532b2fd33/BACKUP-C97A790FDAC757D5B883F6E3A5BF0BE9344B0355-1D5EC41EE3438C2, mode 0 Err: 5004-nfs lookup failed (nfs: No such file or directory)
 [24648] [140103180687104] Wed Feb 26 11:27:39 2020
    ddp_access() failed, Path avamar-123456789/STAGING/5be457387ae27688587b250879ad303532b2fd33/BACKUP-C97A790FDAC757D5B883F6E3A5BF0BE9344B0355-1D5EC41EE3438C2, mode 0 Err: 5004-nfs lookup failed (nfs: No such file or directory)
2020-02-26 11:27:41 avtar Error <0000>: Replication failed - id: 5, unexpected exception caught: ddr_replthread:5:replicateSlice: ddp_filecopy_status failed
...
[24648] [140103116592896] Wed Feb 26 11:27:41 2020
    ddp_filecopy_status() failed, start_offset[0], length[20971520], Err: 5009-filecopy operation failed (nfs: I/O error)
 [24648] [140103120803584] Wed Feb 26 11:27:41 2020
    ddp_filecopy_status() failed, start_offset[0], length[20971520], Err: 5009-filecopy operation failed (nfs: I/O error)
...
 [24648] [140103121856256] Wed Feb 26 11:27:40 2020
    ddp_filecopy_stop() failed, Err: 5004-nfs filecopy stop failed (nfs: No such file or directory)
 [24648] [140103119750912] Wed Feb 26 11:27:40 2020
    ddp_filecopy_stop() failed, Err: 5004-nfs filecopy stop failed (nfs: No such file or directory)
 [24648] [140103117645568] Wed Feb 26 11:27:40 2020
    ddp_filecopy_stop() failed, Err: 5004-nfs filecopy stop failed (nfs: No such file or directory)
2020-02-26 11:27:42 avtar Error <18788>: Replication failed - a replication thread encountered error 4910, desc: Unknown exception caught.
2020-02-26 11:27:42 avtar Info <18789>: Backup Replication Stats: original backup size: 0 (0 bytes), precompression size: 0 (0 bytes), network bytes sent: 0 (0 bytes), sent: 0.00%
2020-02-26 11:27:42 avtar Error <18797>: Replication failed - The replicator returned an error.
2020-02-26 11:27:42 avtar Error <18773>: MReplication failed -- backup: 1D5EC41EE3438C2, from DD-6800-1.company.com(1):avamar-134567890 to DD-6800-2.company.com(1):avamar-123456789, DDR result code: 4912, desc: Replication failed
2020-02-26 11:27:43 avtar Warning <18125>: Calling DDR_REPLICATE returned result code:5009 message:I/O error
2020-02-26 11:27:43 avtar Error <10612>: Replication failed -- could not replicate file /cur/5be457387ae27688587b250879ad303532b2fd33/1D5EC41EE3438C2/ddr_files.xml to /STAGING/5be457387ae27688587b250879ad303532b2fd33/BACKUP-C97A790FDAC757D5B883F6E3A5BF0BE9344B0355-1D5EC41EE3438C2/ddr_files.xml, LSU: avamar-123456789, DDR result code: 5009, desc: I/O error
2020-02-26 11:27:43 avtar Info <40176>: - Multi-stream restore summary (current 0, max active 0, max cloned 0, total cloned 0, ddr handle 2): 
2020-02-26 11:27:43 avtar FATAL <0000>: Replication failed
2020-02-26 11:27:43 avtar FATAL <40009>: DDR encountered errors.
2020-02-26 11:27:43 avtar Info <9772>: Starting graceful (staged) termination, DDR_ERROR event received (fatal severity) (wrap-up stage)
2020-02-26 11:27:43 avtar Info <0000>: Entering the 'final' phase of termination, DDR_ERROR need to exit)
2020-02-26 11:27:43 avtar Info <40176>: - Multi-stream restore summary (current 0, max active 0, max cloned 0, total cloned 0, ddr handle 2): 
2020/02/26-18:27:43.18948 [avtar]  INTERNAL ERROR: <0001> assert error (result == MSG_ERR_NONE), /local/jenkins/workspace/server_rollup_hotfix_SLES11-64/src/avtar/ade/adelib/interfaceade.cpp line 396
2020-02-26 11:27:43 avtar Info <5675>: Replicated 0 of 2 backups (0 errors) for client "test-files.company.com"
2020-02-26 11:27:43 avtar Error <6655>: Replicate interrupted.
2020-02-26 11:27:43 avtar Info <7925>: Restored 0 bytes from selection(s) with 0 bytes in 1 files
2020-02-26 11:27:43 avtar Info <7883>: Finished at 2020-02-26 11:27:43 MST, Elapsed time: 0000h:00m:04s
2020-02-26 11:27:43 avtar Info <40176>: - Multi-stream restore summary (current 0, max active 0, max cloned 0, total cloned 0, ddr handle 1): 
2020-02-26 11:27:43 avtar Info <6149>: Error summary: 14 errors: 6655, 18773, 10612, 18797, 40009, 18788, 0(7)
2020-02-26 11:27:43 avtar Info <8468>: Sending wrapup message to parent
2020-02-26 11:27:43 avtar Info <5314>: Command failed (14 errors, 2 warnings, exit code 10007: miscellaneous error)

 

Cause

雖然出現錯誤「Err:5009 - 檔案複製作業失敗 (nfs: I/O error)」是 Data Domain 問題的通用錯誤。需要對 Data Domain 進行進一步調查,以找出根本原因。

在此例項中,造成此問題的原因是來源和目標 Data Domain 的加密設定方式不同。

記錄中回報下列事件:

02/26 22:01:51.161 (tid 0x7fa4fa49ffe0): filecopy ctx 541 dst DD-6800-2.company.com: ASSOC failed: Encrypted replication incompatible between source and destination (5342) (5342)
02/26 22:01:51.161 (tid 0x7fa4fa49ffe0): NOTICE: MSG-REPL-00508: filecopy ctx 541: Replication: originator disconnected from dst DD-6800-2.company.com
02/26 22:01:51.161 (tid 0x7fa4fa49ffe0): filecopy failed for , errno=5342, errstr=ASSOC failed: Encrypted replication incompatible between source and destination (5342)
02/26 22:01:51.161 (tid 0x7fa4fa49ffe0): nfc_worker - Unrecoverable filecopy for src_path: /data/col1/avamar-123456789/cur/5be457387ae27688587b250879ad303532b2fd33/1D5ECC7D985F54C/container.1.cdsf error = 5342. (Not attempting retry)
02/26 22:01:51.161 (tid 0x7fa4fa49ffe0): ERROR: MSG-NFS-00005: Failed to do a filecopy, err = [5342: ASSOC failed: Encrypted replication incompatible between source and destination (5342), ddr/repl/lrepl_originator.c, filecopy_do_associate, 1585]
02/26 22:01:51.162 (tid 0x7fa4fa49ffe0): nfc_worker - filecopy_send_file completed for task=64 filecopy idx=64 error=5
 

已透過檢查來源和目標 (或目的地) Data Domain 上的加密設定來驗證:

Source:

ddboost file-replication option show encryption
Encryption for file-replication is: disabled 
 

靶:

ddboost file-replication option show encryption
Encryption for file-replication is: enabled 

 

Resolution

1.確認是否應同時在兩個 Data Domain 上啟用或停用加密。

2.登入加密組態不正確的目的地。

3.檢查、設定並驗證加密:

若要啟用加密:

ddboost file-replication option show encryption
Encryption for file-replication is: disabled
Authentication-mode is: anonymous
 
ddboost file-replication option set encryption enabled
Encryption for file-replication set to "enabled".
 
ddboost file-replication option show encryption
Encryption for file-replication is: enabled
Authentication-mode is: anonymous
 

若要停用加密:

ddboost file-replication option show encryption
Encryption for file-replication is: enabled
Authentication-mode is: anonymous
 
ddboost file-replication option set encryption disabled
Encryption for file-replication set to "disabled".
 
ddboost file-replication option show encryption
Encryption for file-replication is: disabled
Authentication-mode is: anonymous
 

4.在已啟用加密或停用加密的 Data Domain 上重新開機 ddboost。

警告:這是干擾性工作,應在備份或其他複寫未進行時執行。
 
ddboost status
DD Boost status: enabled
 
ddboost disable
The 'ddboost disable' command aborts running DD Boost operations.
        Are you sure? (yes|no) [no]: y
ok, proceeding.

DD Boost disabled.
 
ddboost enable 
DD Boost enabled.
 
ddboost status 
DD Boost status: enabled
 

5.重新執行複寫。

Additional Information


在步驟 2 中執行的命令輸出:

SE@SRC-DD-6800-1## ddboost 檔案複製選項將加密設為
啟用,檔案複寫加密設為「enabled」。

SE@SRC-DD-6800-1## ddboost 檔案複寫選項 將加密設為
停用 檔案複寫加密設為「停用」。

SE@SRC-DD-6800-1## ddboost 檔案複寫選項顯示加密
檔案複寫的加密為:啟用 (或停用)


步驟 3:

SE@SRC-DD-6800-1## 執行的命令輸出 ddboost 停用

「ddboost disable」命令會中止執行 DD Boost 作業。
是否確定?(是|否)[否]:是的

,好的,繼續。

DD Boost 已停用。
SE@SRC-DD-6800-1##
SE@SRC-DD-6800-1## ddboost 啟用
DD Boost。
SE@SRC-DD-6800-1## ddboost 狀態
DD Boost 狀態:已啟用

本內容已翻譯為 17 種語言: 
https://downloads.dell.com/TranslatedPDF/CS_KB541601.pdf
https://downloads.dell.com/TranslatedPDF/DA_KB541601.pdf
https://downloads.dell.com/TranslatedPDF/DE_KB541601.pdf
https://downloads.dell.com/TranslatedPDF/ES-XL_KB541601.pdf
https://downloads.dell.com/TranslatedPDF/FI_KB541601.pdf
https://downloads.dell.com/TranslatedPDF/FR_KB541601.pdf
https://downloads.dell.com/TranslatedPDF/IT_KB541601.pdf
https://downloads.dell.com/TranslatedPDF/JA_KB541601.pdf
https://downloads.dell.com/TranslatedPDF/KO_KB541601.pdf
https://downloads.dell.com/TranslatedPDF/NL_KB541601.pdf
https://downloads.dell.com/TranslatedPDF/NO-NO_KB541601.pdf
https://downloads.dell.com/TranslatedPDF/PL_KB541601.pdf
https://downloads.dell.com/TranslatedPDF/PT-BR_KB541601.pdf
https://downloads.dell.com/TranslatedPDF/RU_KB541601.pdf
https://downloads.dell.com/TranslatedPDF/SV_KB541601.pdf
https://downloads.dell.com/TranslatedPDF/TR_KB541601.pdf
https://downloads.dell.com/TranslatedPDF/ZH-CN_KB541601.pdf

Affected Products

Avamar, Avamar Server

Products

Avamar Server
Article Properties
Article Number: 000063456
Article Type: Solution
Last Modified: 08 Sept 2025
Version:  7
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.