Avamar:Data Domain 集成:复制失败,并显示:5009-filecopy operation failed (nfs:I/O 错误)
Summary: Avamar — Data Domain 集成:复制失败,并显示“Err:5009-filecopy operation failed (nfs:I/O error)”
This article applies to
This article does not apply to
This article is not tied to any specific product.
Not all product versions are identified in this article.
Symptoms
复制失败,并显示以下错误:
(Avamar 日志中的示例):
2020-02-26 11:27:39 avtar Info <42385>: id:1 Range-Replication selected because it is supported since DDOS 6.0 (container.1.cdsf)
2020-02-26 11:27:39 avtar Info <40160>: - Establishing a connection to the Data Domain system with basic authentication (Connection mode: A:0 E:0).
2020-02-26 11:27:39 avtar Info <40160>: - Establishing a connection to the Data Domain system with basic authentication (Connection mode: A:0 E:0).
2020-02-26 11:27:39 avtar Info <40160>: - Establishing a connection to the Data Domain system with basic authentication (Connection mode: A:0 E:0).
2020-02-26 11:27:40 avtar Info <40160>: - Establishing a connection to the Data Domain system with basic authentication (Connection mode: A:0 E:0).
2020-02-26 11:27:41 avtar Error <0000>: Replication failed - id: 4, unexpected exception caught: ddr_replthread:4:replicateSlice: ddp_filecopy_status failed
[24648] [140103118698240] Wed Feb 26 11:27:41 2020
ddp_filecopy_status() failed, start_offset[0], length[20971520], Err: 5009-filecopy operation failed (nfs: I/O error)
[24648] [140103120803584] Wed Feb 26 11:27:40 2020
ddp_filecopy_stop() failed, Err: 5004-nfs filecopy stop failed (nfs: No such file or directory)
...
[24648] [140103116592896] Wed Feb 26 11:27:40 2020
ddp_filecopy_stop() failed, Err: 5004-nfs filecopy stop failed (nfs: No such file or directory)
[24648] [140103180687104] Wed Feb 26 11:27:39 2020
ddp_access() failed, Path avamar-123456789/STAGING/5be457387ae27688587b250879ad303532b2fd33/BACKUP-C97A790FDAC757D5B883F6E3A5BF0BE9344B0355-1D5EC41EE3438C2, mode 0 Err: 5004-nfs lookup failed (nfs: No such file or directory)
[24648] [140103180687104] Wed Feb 26 11:27:39 2020
ddp_access() failed, Path avamar-123456789/STAGING/5be457387ae27688587b250879ad303532b2fd33/BACKUP-C97A790FDAC757D5B883F6E3A5BF0BE9344B0355-1D5EC41EE3438C2, mode 0 Err: 5004-nfs lookup failed (nfs: No such file or directory)
2020-02-26 11:27:41 avtar Error <0000>: Replication failed - id: 5, unexpected exception caught: ddr_replthread:5:replicateSlice: ddp_filecopy_status failed
...
[24648] [140103116592896] Wed Feb 26 11:27:41 2020
ddp_filecopy_status() failed, start_offset[0], length[20971520], Err: 5009-filecopy operation failed (nfs: I/O error)
[24648] [140103120803584] Wed Feb 26 11:27:41 2020
ddp_filecopy_status() failed, start_offset[0], length[20971520], Err: 5009-filecopy operation failed (nfs: I/O error)
...
[24648] [140103121856256] Wed Feb 26 11:27:40 2020
ddp_filecopy_stop() failed, Err: 5004-nfs filecopy stop failed (nfs: No such file or directory)
[24648] [140103119750912] Wed Feb 26 11:27:40 2020
ddp_filecopy_stop() failed, Err: 5004-nfs filecopy stop failed (nfs: No such file or directory)
[24648] [140103117645568] Wed Feb 26 11:27:40 2020
ddp_filecopy_stop() failed, Err: 5004-nfs filecopy stop failed (nfs: No such file or directory)
2020-02-26 11:27:42 avtar Error <18788>: Replication failed - a replication thread encountered error 4910, desc: Unknown exception caught.
2020-02-26 11:27:42 avtar Info <18789>: Backup Replication Stats: original backup size: 0 (0 bytes), precompression size: 0 (0 bytes), network bytes sent: 0 (0 bytes), sent: 0.00%
2020-02-26 11:27:42 avtar Error <18797>: Replication failed - The replicator returned an error.
2020-02-26 11:27:42 avtar Error <18773>: MReplication failed -- backup: 1D5EC41EE3438C2, from DD-6800-1.company.com(1):avamar-134567890 to DD-6800-2.company.com(1):avamar-123456789, DDR result code: 4912, desc: Replication failed
2020-02-26 11:27:43 avtar Warning <18125>: Calling DDR_REPLICATE returned result code:5009 message:I/O error
2020-02-26 11:27:43 avtar Error <10612>: Replication failed -- could not replicate file /cur/5be457387ae27688587b250879ad303532b2fd33/1D5EC41EE3438C2/ddr_files.xml to /STAGING/5be457387ae27688587b250879ad303532b2fd33/BACKUP-C97A790FDAC757D5B883F6E3A5BF0BE9344B0355-1D5EC41EE3438C2/ddr_files.xml, LSU: avamar-123456789, DDR result code: 5009, desc: I/O error
2020-02-26 11:27:43 avtar Info <40176>: - Multi-stream restore summary (current 0, max active 0, max cloned 0, total cloned 0, ddr handle 2):
2020-02-26 11:27:43 avtar FATAL <0000>: Replication failed
2020-02-26 11:27:43 avtar FATAL <40009>: DDR encountered errors.
2020-02-26 11:27:43 avtar Info <9772>: Starting graceful (staged) termination, DDR_ERROR event received (fatal severity) (wrap-up stage)
2020-02-26 11:27:43 avtar Info <0000>: Entering the 'final' phase of termination, DDR_ERROR need to exit)
2020-02-26 11:27:43 avtar Info <40176>: - Multi-stream restore summary (current 0, max active 0, max cloned 0, total cloned 0, ddr handle 2):
2020/02/26-18:27:43.18948 [avtar] INTERNAL ERROR: <0001> assert error (result == MSG_ERR_NONE), /local/jenkins/workspace/server_rollup_hotfix_SLES11-64/src/avtar/ade/adelib/interfaceade.cpp line 396
2020-02-26 11:27:43 avtar Info <5675>: Replicated 0 of 2 backups (0 errors) for client "test-files.company.com"
2020-02-26 11:27:43 avtar Error <6655>: Replicate interrupted.
2020-02-26 11:27:43 avtar Info <7925>: Restored 0 bytes from selection(s) with 0 bytes in 1 files
2020-02-26 11:27:43 avtar Info <7883>: Finished at 2020-02-26 11:27:43 MST, Elapsed time: 0000h:00m:04s
2020-02-26 11:27:43 avtar Info <40176>: - Multi-stream restore summary (current 0, max active 0, max cloned 0, total cloned 0, ddr handle 1):
2020-02-26 11:27:43 avtar Info <6149>: Error summary: 14 errors: 6655, 18773, 10612, 18797, 40009, 18788, 0(7)
2020-02-26 11:27:43 avtar Info <8468>: Sending wrapup message to parent
2020-02-26 11:27:43 avtar Info <5314>: Command failed (14 errors, 2 warnings, exit code 10007: miscellaneous error)
Cause
虽然错误“Err:5009-filecopy作失败(nfs: I/O error)“是 Data Domain 问题的一般错误。需要对 Data Domain 进行更多调查,以找到根本原因。
在这种情况下,之所以出现此问题,是因为源和目标 Data Domain 上的加密配置方式不同。
日志中报告了以下事件:
02/26 22:01:51.161 (tid 0x7fa4fa49ffe0): filecopy ctx 541 dst DD-6800-2.company.com: ASSOC failed: Encrypted replication incompatible between source and destination (5342) (5342)
02/26 22:01:51.161 (tid 0x7fa4fa49ffe0): NOTICE: MSG-REPL-00508: filecopy ctx 541: Replication: originator disconnected from dst DD-6800-2.company.com
02/26 22:01:51.161 (tid 0x7fa4fa49ffe0): filecopy failed for , errno=5342, errstr=ASSOC failed: Encrypted replication incompatible between source and destination (5342)
02/26 22:01:51.161 (tid 0x7fa4fa49ffe0): nfc_worker - Unrecoverable filecopy for src_path: /data/col1/avamar-123456789/cur/5be457387ae27688587b250879ad303532b2fd33/1D5ECC7D985F54C/container.1.cdsf error = 5342. (Not attempting retry)
02/26 22:01:51.161 (tid 0x7fa4fa49ffe0): ERROR: MSG-NFS-00005: Failed to do a filecopy, err = [5342: ASSOC failed: Encrypted replication incompatible between source and destination (5342), ddr/repl/lrepl_originator.c, filecopy_do_associate, 1585]
02/26 22:01:51.162 (tid 0x7fa4fa49ffe0): nfc_worker - filecopy_send_file completed for task=64 filecopy idx=64 error=5
已通过检查源和目标(或目标)Data Domain 上的加密设置验证了这一点:
来源:
ddboost file-replication option show encryption
Encryption for file-replication is: disabled
目标:
ddboost file-replication option show encryption
Encryption for file-replication is: enabled
Resolution
1.验证是否应在两个 Data Domain 上启用或禁用加密。
2.登录到加密配置不正确的目标。
3.检查、设置并验证加密:
要启用加密,请执行以下作:
ddboost file-replication option show encryption
Encryption for file-replication is: disabled
Authentication-mode is: anonymous
ddboost file-replication option set encryption enabled
Encryption for file-replication set to "enabled".
ddboost file-replication option show encryption
Encryption for file-replication is: enabled
Authentication-mode is: anonymous
要禁用加密,请执行以下作:
ddboost file-replication option show encryption
Encryption for file-replication is: enabled
Authentication-mode is: anonymous
ddboost file-replication option set encryption disabled
Encryption for file-replication set to "disabled".
ddboost file-replication option show encryption
Encryption for file-replication is: disabled
Authentication-mode is: anonymous
4.在启用了加密的 Data Domain 上重新启动 ddboost,或禁用加密。
警告:这是一项中断性任务,应在备份或其他复制未在进行时运行。
ddboost status
DD Boost status: enabled
ddboost disable
The 'ddboost disable' command aborts running DD Boost operations.
Are you sure? (yes|no) [no]: y
ok, proceeding.
DD Boost disabled.
ddboost enable
DD Boost enabled.
ddboost status
DD Boost status: enabled
5.重新运行复制。
Additional Information
步骤 2 中运行的命令输出:
SE@SRC-DD-6800-1## ddboost file-replication option set encryption enabled
Encryption for file-replication set to “enabled”。
SE@SRC-DD-6800-1## ddboost file-replication option set encryption disabled
Encryption for file-replication set to “disabled”。
SE@SRC-DD-6800-1## ddboost file-replication option show encryption
for file-replication is: enabled (or disabled)
步骤 3
:SE@SRC-DD-6800-1## ddboost disable
“ddboost disable”命令中止运行 DD Boost 操作。
是否确定?(是|否)[no]:是的
,好的,继续。
DD Boost 已禁用。
SE@SRC-DD-6800-1##
SE@SRC-DD-6800-1## ddboost enable
DD Boost enabled。
SE@SRC-DD-6800-1## ddboost status
DD Boost status: enabled
此内容已翻译成 17 种语言:
| https://downloads.dell.com/TranslatedPDF/CS_KB541601.pdf |
| https://downloads.dell.com/TranslatedPDF/DA_KB541601.pdf |
| https://downloads.dell.com/TranslatedPDF/DE_KB541601.pdf |
| https://downloads.dell.com/TranslatedPDF/ES-XL_KB541601.pdf |
| https://downloads.dell.com/TranslatedPDF/FI_KB541601.pdf |
| https://downloads.dell.com/TranslatedPDF/FR_KB541601.pdf |
| https://downloads.dell.com/TranslatedPDF/IT_KB541601.pdf |
| https://downloads.dell.com/TranslatedPDF/JA_KB541601.pdf |
| https://downloads.dell.com/TranslatedPDF/KO_KB541601.pdf |
| https://downloads.dell.com/TranslatedPDF/NL_KB541601.pdf |
| https://downloads.dell.com/TranslatedPDF/NO-NO_KB541601.pdf |
| https://downloads.dell.com/TranslatedPDF/PL_KB541601.pdf |
| https://downloads.dell.com/TranslatedPDF/PT-BR_KB541601.pdf |
| https://downloads.dell.com/TranslatedPDF/RU_KB541601.pdf |
| https://downloads.dell.com/TranslatedPDF/SV_KB541601.pdf |
| https://downloads.dell.com/TranslatedPDF/TR_KB541601.pdf |
| https://downloads.dell.com/TranslatedPDF/ZH-CN_KB541601.pdf |
Affected Products
Avamar, Avamar ServerProducts
Avamar ServerArticle Properties
Article Number: 000063456
Article Type: Solution
Last Modified: 08 Sept 2025
Version: 7
Find answers to your questions from other Dell users
Support Services
Check if your device is covered by Support Services.